RCS *********** of closing down accounts

I opened up an Rcs account a few years ago. When I got retrenched in 2016 I paid my rcs card up and asked the shop where I opened it to please close my account down they assured me they would. Then in 2017, I got harassed by the debt department saying I owe money to Rcs, when my card has been cut up into a million pieces because I was under the impression that my account was closed. I paid this apparent debt and went back into the store and asked my account to be closed down AGAIN! Once again I was assured my account would be closed. I tried phoning Rcs to confirm this but I just got put on hold all the time. I have spent about R 300 on airtime phoning rcs to be put on hold. Now again I have the debt department phoning me saying I owe rcs money. When my account should be closed. people that hand out rcs account are *********** at doing so, they are fast to approve you for an account but when it comes to closing this account its a nightmare. I don't see why I should pay rcs when I have not purchased anything on my card and been **** to twice about my account been closed down. When taking out this account no one tells you about all the hidden cost rcs charges. I will never use rcs again and I don't advise anyone to take out an account with rcs, they are so unhelpful when it comes to closing the account and youll end up wasting so much money. VERY DISAPPOINTED