1 reviews | Active since Feb 2019
RCS ***********
I have a NWJ card with RCS, I have settled this account on 24th of October 2018, with two payments, R2500 and R1000 on the same day.
They have allocated the R2500 and up to date not the R1000, and it has been 4 months. I have faxed payment, I have emailed, I have called, and still nothing has been done.
After numerous promises for a call back, in 4 months nobody phoned except to tell me this account will be handed over.
How can a account that is settled be handed over, I have asked this numerously, and the call centre simply says to ignore until payment is allocated. How long does it take to allocate a payment.
This has been the worst experience I have ever had, they refuse to close the account because payment has not been allocated.
WORST COMPANY EVER TO DO BUSINESS WITH.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,