CL
Claire L
1 reviews | Active since Sept 2010
04 Mar 2019, 14:42
RCS incompetency creating a chain of havoc for various families.
We have a client that settled their RCS account in order to qualify for bond. The account was settled and RCS is not sending the settlement letter after NUMEROUS requests. This is literally creating havoc as we have a sale with many linked sales linked to it. RCS is refusing to send the letter until their department is working with those on the 12th of March. From our side we cannot wait till then as we will affect 6 different families. We need urgent help.
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Replies (2)
RCS's replyOfficial
05 Mar 2019, 12:39Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply05 Mar 2019, 12:39
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
18 Mar 2019, 10:43Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply18 Mar 2019, 10:43
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS