RCS - Incompetence doesn't begin to describe you

RCS is the most *********** and unprofessional company I have ever had to do business with. I have a Cotton On account that works through RCS and my 6-month interest free account has without my knowledge or permission been changed to interest bearing. After a 2 month fight on email as well as telephonically it has finally been rectified to non-interest account. However this was a major struggle to do with daily threatening phone calls received from them upon which I had to recount my entire story again and again. The email trail was constantly rep**** on by *********** staff who clearly didn't take the time to just read the mail before replying as the reply made no sense or didn't answer my question at all and was really just useless time wasting emails costing me to have to go back and reply once again. At the beginning of Dec 2019 I told them per email if my account isn't rectified I will take further action which I am only doing now. The account has now been made non-interest bearing as per the legal document I have signed, but the interest levied to my account incorrectly is still to be reversed!!!. I have been without work since last year March and find it unacceptable that I do all in my power to pay my monthly installment and money can just be ****** from me in such a way because it's a big company and you don't get a say.

RCS up your game! You are a major player in the business and you have a severely bad rep judging by Hello Peter alone. I want my account corrected now, it's been over 2 months of hassling with your staff who clearly aren't fit to do it?!! Reverse the incorrect interest fees on my account!