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Pumeza M

1 reviews | Active since Nov 2023

17 Jun 2025, 12:50

RCS incompetence

Was on a call today RCS call centre I spoke to six call centre agents non of them could assist the second last agent and it me on hold for 5min or more only for me to repeat my id number I would have thought in the 5 min he/ she was sharing my details. All I wanted was dates only took me 20 odd min of holding and being transferred. The agents clearly don’t know what’s happening level of incompetence 😤😤😤😤

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Replies (3)
RCS
RCS's reply17 Jun 2025, 13:32
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply17 Jun 2025, 13:33
Official
Good day Ms. Pumeza Mateta,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group
RCS
RCS's reply17 Jun 2025, 16:03
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS