RCS Incompetence.

I submitted a claim in May 2020 with 5 follow up emails to RCS Claims, and i am still waiting for feedback from RCS on what is happening. I have been receiving calls from there collections departments, and every time i speak to their consultants and explain the situation they confirm that the claim documents have been received and due to the short staffing there is a backlog. Recently i received notification that my account has been handed over for collection due to not payment, and reporter to Trans Union, Experian and, Compuscan as a bad payer. I have lodged two complaints with regards to this matter with RCS complaints department in the last 14 days and only received a complaint reference number after 11 days. Now we wait and see how much longer they take to resolve the complains.