RCS Incompetence

I have an account with MAKRO, which is managed by RCS.<br> <br> I make monthly payments of R1000.00 per month even though my required installment is only around R700.00 per month. I have not missed a single payment, and I do have the proof of that. This means that I am Actually way ahead in my account with them.<br> <br> I was contacted by RCS to be told that I am in arrears and my card is being stopped. Even though I told them that payment was made on 29 March 2016, this did not matter to them. My card has been stopped.<br> <br> I was forced to email them proof of payment and a copy of my ID which I find ridiculous, as they are the ones who are not bothered to do their job correctly and they have all my details already. Once this **** is sorted, I intend to close this account ASAP.<br> <br> They do not send out statements, not by post or email. They are not bothered to check their accounts to see if they messed up. It is left up to you, the consumer, to go through all the hassle to get things sorted out.<br> <br> My advice to anyone out there is simple, avoid RCS and the Makro accounts as far as possible. It is not worth the headaches that come with it.<br>