AS
Anele S

1 reviews | Active since Jun 2015

09 Jun 2020, 12:53

RCS INCOMPETANT, IGNORES CUSTOMERS AND DENIES RECEIVING DOCUMENTS

Anele Stanford <***> Attachments 12:44 (7 minutes ago) to claims, complaints, Complaints

so i do not know what to do anymore my requests for a payment relief on this account has been ignored NONE ONCE BUT THREE TIMES.

COVID 19 IS NO LONGER AN EXCUSE FOR INCOMPETANCE!!!!!!!!!

NOW THE claims department has the AUDACITY TO SAY TO ME. THEY DID NOT RECEIVE MY DOCUMENTS. I MUST SEND IT AGAIN.

THIS IS UNACCEPTABLE AND UNPROFESSIONAL AND THE INCOMPETENCE BLOWS MY MIND!!!!!!!!!!!

MY FIRST EMAIL WAS SENT 7 APRIL 2020. THEN AGAIN ON 20 APRIL 2020 = STILL I AM BEING IGNORED. QUERIES I SEND IS JUST BEING MET WITH THE SAME USELESS EXCUSE OF COVID 19. AND NO ONE RESPONDS!

I NOW AGAIN ATTACH HERETO MY DOCUMENTS.

LETS SEE HOW LONG YOU ARE GOING TO IGNORE ME NOW.

EVEN COMPLAINTS TO THE COMPLAINTS DEPARTMENT ARE BEING IGNORED. POSTS TO HELLO PETER ARE BEING IGNORED. FACEBOOK POSTS ARE BEING IGNORED. JUST SHOWS YOU THE INCOMPETENCE. !!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
RCS
RCS's reply09 Jun 2020, 13:37
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group