kK
karlaslabbert K
1 reviews | Active since Mar 2017
20 Oct 2021, 15:31
RCS incapable of emailing clients who work
Lady that called me said they cannot email. I cannot talk during office hours. And RCS cannot call after hours. Tell me how come you cannot email? This is just ridiculous as you keep charging us for calls whereby we could resolve this via email.
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Replies (2)
RCS's replyOfficial
20 Oct 2021, 16:29Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 Oct 2021, 16:29
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
kK
karlaslabbert K's updateReviewer Update
23 Oct 2021, 12:06Now you and MDB is harassing my parents. My father is ill and this is upsetting. MDB gave information about my account to my Parents. You embarrassed me when the fault is on your side. You knew since last year that I cannot answer calls only emails. I always respond on email. Is giving out information about me not *******. And in regards to the Popi act I clearly stated no calls. Only emails. I am going to take this matter further.
kK
karlaslabbert K's update23 Oct 2021, 12:06
Reviewer Update
Now you and MDB is harassing my parents. My father is ill and this is upsetting. MDB gave information about my account to my Parents. You embarrassed me when the fault is on your side. You knew since last year that I cannot answer calls only emails. I always respond on email. Is giving out information about me not *******. And in regards to the Popi act I clearly stated no calls. Only emails. I am going to take this matter further.