RCS - I am questioning your customercentricity right now

Item: RCS
Rating: 1
Author: Bridget E

I paid off my RCS card in October 2018, I have sent RCS emails (I like written proof) asking that they please close this paid off account and advise necessary credit organizations and myself in writing that this has been paid in full.

I have not heard a single peep from RCS on whether or not this has been done. I am still bombarded with emails and sms trying to get me to use the credit facilities on what I think of as a paid off account.

Helpful (0)

Replies (2)

RCS's replyOfficial

14 Dec 2018, 10:24

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply14 Dec 2018, 10:24

Official

RCS's replyOfficial

14 Dec 2018, 12:01

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,RCS CARDS

RCS's reply14 Dec 2018, 12:01

Official