RCS - I AM DISGUSTED !!!!

I made an enquiry for settlement quote for a loan i had with RCS, i received a reply with the settlement quote. Only to realise afteri had made the payment that the settlementbquore i recieved was not fir the accouut i had asked for but it was for my card account.

On the 11 April 2019, i made a call and asked that the finds to moved to the correct account as my intention was to pay fir the loan i sent an email while i was on the phone with the agent as instructed, with proof of payment attached and specific acc numbers for the move of funds.

I waited, a week later i called with an enquiry i was told it'll take 7-14days from date of the instruction that this quiey was with finanance.

On the 5 May 2019, after several other emails with no response, i called and was told that my email for the transfer was never actioned and that it was with the wrong people its the loans team that needs to move the money.

I am disgusted with the level on disrespect and lack of professionalism at RCS. A lady at loans, Abongile, tried to assist me and instructed me to send again the proof of payment to the payments team and she would escalate it. RCS is a mess !!!! If i could withdraw that money from that card i would.