RCS - How to loose customers 101

<p>I am lodging this complaint with HelloPeter as I do not believe RCS would respond in any case if it was addressed to them. Due to limited text allowed I'll keep it short:</p> <p>On the 23rd of May I was phoned by RCS call center to offer me a loan. I supp**** my detail and was offered R90000. I said I would need to think about it.</p> <p>The next day I was phoned back and said that I would take the loan. A new application was done and all of a sudden only R45000 was offered. (R90000 would have worked for the consolidation of debt, not R45000).</p> <p>In any case, I queried this and it was discovered by the RCS staff that there were now 2 applications. The second one obviously on a lower offer due to a <span style="text-decoration: underline;">SECOND ITC</span> check. (Any one in the ITC world knows that each check affects your scoring negatively). I was offered the first R90000 option again and said I would take it. Filled in the rest of the details and RCS said they would check my bank statement.</p> <p>Now, after I phoned them 2 days later I get told only R45000 has been approved because my salary is sometimes higher and sometimes lower than the amount I said. What a poor excuse. why don't you PHONE MY EMPLOYER to verify my salary!!!! Because of different deductions and business travel my salary fluctuates up and down. (Oh and there has even been an salary increase last month)</p> <p>I have wasted 3 hours of my time on the phone on something which <strong>you wanted to offer me</strong>. It is not as if I phoned you. AND : <span style="text-decoration: underline;">IT IS <strong>NOT</strong> YOUR CONSULTANTS FAULT!</span>!! IT IS YOUR PATHETIC SYSTEM. Find out from your IT dept what happens to your scoring system if you enquire on ITC to often.....I know....I'm in the industry. OH....Go and listen to the voice recorded calls of how you shunt a customer from the left to the right.</p> <p> </p> <p>RCS (The <strong>company</strong>, <span style="text-decoration: underline;"><strong>not</strong></span> the people I dealt with) is totally unprofessional. I am paying my GAME card off asap and will not do business and would not advise anyone to do business with them. Your systems are totally inconsistant!!!! </p> <p>And, please don't get me wrong. It is not as if I need your loan. It would have enabled me to do certain things, but I am definitly not desperate for your money. </p> <p> </p> <p>(When I look at the rest of the complains here on the HelloPeter site......then it was a good decission to halt right there.)</p>