RCS has no clue what it's doing! Poor choice of partner, by Pick n Pay

Item: RCS
Rating: 1
Author: lee L

Dreadful company with the most chaotic administration - not even worth 1 star! I can't think why Pick n Pay chose to partner with RCS when selecting a partner for the SmartShopper store account offering. I have twice received bullying SMSs, calls and emails claiming that my account is in arrears when in fact they have simply not allocated the payments correctly. Little wonder that their trust index is 2/10 and that they are so low down in the ratings for customer service.

Helpful (0)

Replies (2)

RCS's replyOfficial

24 Sept 2019, 10:41

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply24 Sept 2019, 10:41

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's replyOfficial

25 Sept 2019, 08:24

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS GROUP

RCS's reply25 Sept 2019, 08:24