RCS has a lack of support, system glitches, and flawed authentication system

RCS support is terrible on every front.

They authenticate you using USSD instead of the industry standard of SMS or email OTPs. It is extremely unreliable, I can only log in 5% of the time when it actually works. MTN numbers doesn't seem to even receive the USSD authentication request, my FNB sim seems to get it but the "Accept" of the login request almost never goes through.

What's worse, is that I also just did a prepaid electricity purchase of R1500 and received no token. They don't verify this and see it as a successful purchase, and now there's R1500 just gone that RCS still expects me to pay back (even though it's their problem).

Besides them *****ing your money due to their own system glitches, they don't seem to have any email method of communication to sort out these issues (their phone number avenue takes way too long and authentication there is also problematic), and then you still need to pay them for their own mistakes.

I am so regretful of ever thinking to get an account with them, it has been an uphill battle since the start.

If they can sort out their electricity purchases, give me back my R1500 or provide a token for the purchase, change my OTP method to email, and also stop with the random "locking out" of your account (which requires you to AGAIN reauthenticate over a call), then I'll be okay with their service offering.