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Charlton P

1 reviews | Active since Aug 2016

02 Nov 2016, 14:49

RCS has 0 sense of customer Service

<p>I paid my settlemt amount on monday morning. Mailed the proof of payment to their POP department, accoutn closures department, Ryan Swart and Clint Brink. Followed up a few times, and NO response. Only when I tthreatened to take this to social media did I get a mediocre reponse. Come on people, it cannot take more than a week for you to close an account! I am tired of bad service, Close my account so I can move on to better service experiences. </p>

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Replies (5)
RCS
RCS's reply02 Nov 2016, 16:09
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply07 Nov 2016, 11:38
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

CP
Charlton P's update14 Nov 2016, 07:10
Reviewer Update

I asked for my account to be closed, yet I am still receiving calls, from RCS offering me the available balance in my card as a cash loan.

CP
Charlton P's update16 Nov 2016, 12:45
Reviewer Update

Useless!!!!!, you peopel should do a course on Client Centricity.

RCS
RCS's reply16 Nov 2016, 15:12
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS