RCS HARRASSMENT

DP Diane P

2 reviews | Active since Aug 2020

19 Feb 2021, 09:31 GAME COLLECTIONS DEPARTMENT On the 2/2/2021 I phone GAME Store and make an arrangement to pay the arrears + due amount at the end of February, as I have a slight financial problem. The call centre agent (Pretty) gives me a Reference No: act-982738-Y8JAW1. A few days pass and suddenly I get bombarded with SMS, PHONE CALLS from collections saying I`m in arrears. I reply to these SMS`s giving them the Ref No, to no avail, I still get SMS`s and then the phone calls start. I then on the 18/2/21 @ 09:30-09:35 speak to the Team Leader (Shanon Dirks) from collections department who assures me he will address this problem and report Pretty for not making the necessary notes on the system. 18/2/21 @ 10:03 Jennifer from Collections Dept phones me asking when I`ll be paying the amount due, I again explain this to her and she supplies me with a Ref No: 420546 and says she`ll get her manager to call me. About a half an hour later RCS calls asking me if I`m interested in a credit card, as I`m a very good client who never misses any payments. I obviously declined, being fed-up at this point and want nothing further to do with GAME. 19/2/21 @ 09:15 Game collections dept again calls me saying amount is due today, they have now included the amount that is only due at the end of February to be paid immediately. Well I again just lost it and explained, but nobody seems to want my REFERENCE NO`S supp**** by the agents collections department of GAME, I then just put the phone down, as my health is more important than losing my cool with them. It seems GAME employees don`t know how to do their job or they are not trained properly. I myself work with collections and accounts, and this is not the correct protocol and this harassment should stop immediately.

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G Game's reply: 19 Feb 2021, 11:22

Hi Diane,

I'm sorry for the experience you've had regarding your account.

All account queries are dealt with directly by RCS. Your query will be sent through to them and you will be contacted within the next 2 working days.

Kind Regards Suhayfa Gabriels

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73) Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za

Private Reply DP Diane P: 19 Feb 2021, 11:33

I won`t hold my breath

DP Diane P: 22 Feb 2021, 10:49

I was contacted on Saturday with a few calls, unfortunately a Saturday is my cleaning day therefore I could not take the calls, please call again during my working hours.

DP Diane P: 23 Feb 2021, 08:26

WHY IS RCS STILL PHONING ME FOR THE MONEY, TO PHONE ME AT 08:15 THIS MORNING ON MY WAY TO WORK IS GETTING OUT OF HAND. PLEASE KNOW THAT I WILL BE CLOSING MY GAME ACCOUNT AS SOON AS THE FINAL PAYMENT HAS BEEN MADE. I WOULD NEVER AGAIN HAVE ANY DEALINGS WITH RCS, AS I MADE A PAYMENT ARRANGEMENT FOR PAYMENT ON THE 2/2/2021 WITH GAME, BUT I AM STILL BEING HARRASSED EVERY SINGLE DAY.