ER
Estelle R

1 reviews | Active since Jun 2015

19 Oct 2018, 20:19

RCS hard Enquiries iro of your ITC credit record

I did a few online Enquiries in order to get the Rcs card application form. Now where on the online enquire or their terms and conditions does it state that I am giving Rcs permission to pull my credit report (hard enquiry) these Enquiries were never application forms that I completed or signed for u therefore wish as a gesture of goodwill for these Enquiries to be removed from my credit report as this now puts my credit score in a bad light. I am sure that there are loads of consumers out there who are not aware of this practice by Rcs no permission whatsoever were given for this hard enquiry!

0
Replies (3)
RCS
RCS's reply23 Oct 2018, 10:24
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply26 Oct 2018, 13:46
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

ER
Estelle R's update04 Jan 2019, 19:10
Reviewer Update
Hi please note that ITC has not removed the enquiries as requested, please provide me with a letter to ITC for the removal of these enquiries. Thank you.