DD
Dewald D

1 reviews | Active since Feb 2013

09 Apr 2019, 12:39

RCS harassment/threats

I received a call from RCS lawyers about my WIFES account. They called me regarding her account numerous times and all the times ave asked them to send me a settlement letter so i could close the account. I am still waiting for the settlement letter and RCS keeps harassing me and my wife (at work with calls) who is 8 months pregnant and having trouble with her pregnancy.

So they just tell me they are waiting on head office to send them the settlement letter and in the mean time they will still add interest while waiting for the settlement letter and then proceeds to threaten me and to list ME on the credit bureau. I will now follow up with a lawyer regarding that threat.

The outstanding amount i can pay easily but i am within my rights to ask for a settlement letter with proof of the company to which i will be paying the amount too.

I get the feeling RCS does not want to send a settlement letter to me or my wife because they want to keep her in debt. PLEASE AVOID RCS AND GO TO A BANK IF YOU WANT TO LEND MONEY.

0
Replies (3)
RCS
RCS's reply10 Apr 2019, 08:57
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

RCS
RCS's reply24 May 2019, 08:20
Official
Good morning,

An email was sent requesting your wife's details and you were also contacted telephonically, however no response.

We are closing your complaint from Hellopeter if you need to do a follow up on your query please email ***

Regards, 

RCS GROUP

Best regards,

RCS
RCS's reply24 May 2019, 08:20
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,