RCS harassment and rude consultant.

On 4th April 2018, my account was cloned and used to purchase R2800 of goods at auto zone. I called RCS to dispute this and I was told I must go to Police station to do an affidavit and send the affidavit to ********** Then I asked the consultant while I'm still waiting for the investigation to be done how should I pay for the account? The consultant told me she's going to block my card in the meantime while the investigations is underway.

I was told to wait until the investigation is concluded which might take 3 to 4 weeks. I waited for them to finish the investigation but no one called me. So, I decided to call them to find out whats happening with the case and I was told I'm cleared and I'm not going to pay the money that was used to purchase goods at auto zone.

When i wanted to pay my monthly instalment, i was told my card was invalid and I must do another card then I got my monthly statement with my monthly instalment doubled (which means I was now in areas) then i called RCS to understand why I'm on areas because I was told to wait until the investigation was done and I was not told I needed to do another card while the investigation was underway so i can pay my monthly instalment.

I told them I'm going to pay my monthly instalment which I've been doing but now the problem I've been harassed with sms, e-mails and phone calls. And those sms, e-mails and phone calls they charging for that everytime they send them or when they call.

This morning i spoke to one of the rude consultants and i tried to explain to her and all she did was to put her phone on mute. When i asked her to you get that, she told me she didn't hear anything and i must start all over again. I just told to f*** off then hang up the phone.