1 reviews | Active since Jun 2013
RCS Harassing people over settled accounts.
On the 31 August 2020 I have settled both my Dionwired and Game account. I paid the full amount in the Tyger Valley Game store. Since then I have been harrased with SMS's and phonecalls that I need to pay my Dionwired account. I have been handed over to collections, I was then called by the collections department and they were able to pick up that my account was indeed settled.
Since then I have received multiple SMS's and phone calls to pay my Dionwired account.
The amount I paid on the Dionwired account 11,265.60, so since RCS doesn't have any idea where my money is I will be forced to take legal account.
I am not sure how they can settle my Game account which was paid in the same store on the same day, by they are to *********** to settle the other account.
This is not the first time that have messed up the payments made on my Dionwired account.
What blows my mind is that they aren't able to pick up the there is R11k just floating around in there account and not have the brains to track the payment.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
See the last two message I have received from RCS which means the issue has not been resolved.
30 December 2020 : "Non-payment of your DION WIRED acc negatively impacted your Credit bureau profile. To rectify this, pay R714.81 today. Call *** Ref ***"
02 January 2021 : "DESPITE YOUR AGREEMENT, NO Payment were received on your DION WIRED ACC. PAY R714.81 IMMEDIATLEY, to avaid added costs. Call *** Ref ***"
I would also hope for their sake that my account has NOT been affected at the Credit Bureau.
Please can you put me in contact with someone that is actually competent enough to do their job properly? Or is that too much to ask?
See the last two message I have received from RCS which means the issue has not been resolved.
30 December 2020 : "Non-payment of your DION WIRED acc negatively impacted your Credit bureau profile. To rectify this, pay R714.81 today. Call *** Ref ***"
02 January 2021 : "DESPITE YOUR AGREEMENT, NO Payment were received on your DION WIRED ACC. PAY R714.81 IMMEDIATLEY, to avaid added costs. Call *** Ref ***"
I would also hope for their sake that my account has NOT been affected at the Credit Bureau.
Please can you put me in contact with someone that is actually competent enough to do their job properly? Or is that too much to ask?