NP
Noloyiso P
1 reviews | Active since Dec 2025
04 Dec 2025, 15:35
RCS Group/Builders
I am so disappointed by RCS/Builders Warehouse! I made a payment in store at Builders Express Cresta on 25 October 2025. The cashier asked for my Builders Card and processed the payment which was approved. The money was deducted form my bank account. Today it is the 04th of December and the payment does not reflect on my account. Instead, today i received a message that I am in arrears. This is after numerous calls and emails to RCS Group and the Builders store where I paid. Every time I email, I get the same response yet the money is still not allocated to my account! This utterly unprofessional!!!
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Replies (5)0
Replies (5)
RCS's replyOfficial
04 Dec 2025, 15:45Good day Noloyiso Poto,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
Best regards,
RCS's reply04 Dec 2025, 15:45
Official
Good day Noloyiso Poto,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
Best regards,
NP
Noloyiso P's updateReviewer Update
04 Dec 2025, 15:51Thank you for your response. This is unfortunately the same response that I have been getting every time I send an email or when I call, I am told that this will be escalated yet nothing has happened in over a month now. Please could you provide me with a clear indication of when the allocation will be done. Otherwise, please initiate a refund process of the money back into my bank account! Thank you.
NP
Noloyiso P's update04 Dec 2025, 15:51
Reviewer Update
Thank you for your response. This is unfortunately the same response that I have been getting every time I send an email or when I call, I am told that this will be escalated yet nothing has happened in over a month now. Please could you provide me with a clear indication of when the allocation will be done. Otherwise, please initiate a refund process of the money back into my bank account! Thank you.
RCS's replyOfficial
04 Dec 2025, 16:18Good afternoon Noloyiso Poto’s,
Please accept our sincere apology for any inconvenience caused.
We tried to make contact you however, your cellphone rings to voicemail. The payment has been forwarded to the relevant department for allocation.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,RCS Group
Please accept our sincere apology for any inconvenience caused.
We tried to make contact you however, your cellphone rings to voicemail. The payment has been forwarded to the relevant department for allocation.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,RCS Group
Best regards,
RCS's reply04 Dec 2025, 16:18
Official
Good afternoon Noloyiso Poto’s,
Please accept our sincere apology for any inconvenience caused.
We tried to make contact you however, your cellphone rings to voicemail. The payment has been forwarded to the relevant department for allocation.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,RCS Group
Please accept our sincere apology for any inconvenience caused.
We tried to make contact you however, your cellphone rings to voicemail. The payment has been forwarded to the relevant department for allocation.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,RCS Group
Best regards,
NP
Noloyiso P's updateReviewer Update
08 Dec 2025, 11:07RCS has now allocated my payment and have been in contact with me since I wrote the review. While I am still upset about how they handled my issue, I am however pleased with their response to my Hellopeter review and I appreciate that the issue has now been resolved. Thank you.
NP
Noloyiso P's update08 Dec 2025, 11:07
Reviewer Update
RCS has now allocated my payment and have been in contact with me since I wrote the review. While I am still upset about how they handled my issue, I am however pleased with their response to my Hellopeter review and I appreciate that the issue has now been resolved. Thank you.
RCS's replyOfficial
08 Dec 2025, 12:02Good day Noloyiso,
Thanks for your feedback. This is important to us; I will pass on your feedback.
Kind regards,
RCS team
Thanks for your feedback. This is important to us; I will pass on your feedback.
Kind regards,
RCS team
Best regards,
RCS's reply08 Dec 2025, 12:02
Official
Good day Noloyiso,
Thanks for your feedback. This is important to us; I will pass on your feedback.
Kind regards,
RCS team
Thanks for your feedback. This is important to us; I will pass on your feedback.
Kind regards,
RCS team
Best regards,