RCS Group - SHOCKING CUSTOMER SERVICE!!!!!!!

Can I give RCS a ZERO rating???

I made contact with RCS Group on 21 September 2018 to make a payment arrangement on my account - which by the way was 100% up to date!!!!!!!! I was advised that the Credit Department would contact me within 48 hours. RCS did not contact me back. I called again first week in October - no one called me back. I called again 8 October 2018 and was advised to send an email - no one responded Phoned again 10 October - again I was told that someone would contact me withing 48 hours. Phoned again 12 October - spoke to a supervisor who assured me she would contact me no later than Monday 15 October - she never called back Phone again 16 October - she told me she would contact me the following day. Phone again today 18 October - the supervisor who advised that she would personally handle my query is now on training!!!!

Why can no-one at RCS handle my request???? Do I need to take this up with the consumer council before anyone will respond???

Thank goodness your calls are recorded so if anyone at RCS EVER decides to contact me back they can see just how SHOCKING their service is!