RCS GROUP RIDDLED WITH BAD SERVICE.

ENOUGH IS ENOUGH NOW! I have seriously had enough of bad service from this group. First to get the insurance cover that I paid for to kick in was such a headache as it seems that RCS did not work at all throughout the lockdown even though they say skeleton staff. It literally took them 2 months to process a claim and then another two months for the following months. Then I started working again and I started paying both my loan and Makro accounts via EFT as I did not get a debit order for payment. ON 20 September 2020 I called and complained as the debit orders weren't going off yet. The lady put in the request to cancel the insurance on both the loan and Makro accounts and to activate the debit orders.

Yesterday I go to Game stores at Kollonade at 6pm the stores close at 7pm. Get to the til, now they have to verify the account. Call the call center get cut off many times, the poor lady there just says she doesn't know what is going on. So we leave all the stuff there to go home as we cannot buy. Go to Makro stores today to get told that NOW the card is blocked because the insurance is not cancelled yet. So please I need someone to explain to me why this has not been done yet??? I have had it with having to call and call and call and then still sit with the same problem while they are eating my money every month.