RCS GROUP- NEGLIGENCE AND INCOMPETENCE ON POSSIBLE ***** ISSUE

I opened an account with Cape Union Mart of which RCS GROUP is the third party credit provider, which was clearly a mistake on my part and one which I would advise anyone against in future. I recently received a letter informing me that there is an outstanding payment due and that RCS GROUP will report me to the Credit Bureau if this is unpaid. This is surprising as I had not recently purchased anything on this account since February 2018. As I am currently not in South Africa, I emailed to query this and to request that this account be frozen, as there appears to be a POSSIBLE ***** SITUATION with the risk of more spending on the account. I have not received any communication confirming that the account is frozen. RCS GROUP does not seem to take security seriously at all on their accounts or administration of them. I have been asking for a statement for this account for weeks now to clear up this issue and have not received it. Though I did receive two automated emails promising feedback within 48 hours and an email stating that the statement was included in the body of the email which it wasn't. The account to my knowledge is still open with a ridiculous amount of credit available for unauthorised spending and RCS GROUP has been sluggish, *********** and shockingly negligent in their handling of the entire situation.!!! I am still waiting for someone to help, preferably someone who understands the urgency of this situation and has some understanding of responsibility and customer service,