RCS Group Money Credit Card

RCS has not respond as they said they did, no caal no response on my emails nothing. I have eventually received my card after 22 days insted of the 5 days as promised. when contacted the call centre to activate it, I was told that I am not on the system and they can not confirm with CCD couriers due to tecnical problems. great service RCS. I am reporting RCS (Money Credit)to the FAIS OMBUD

still no responce, 3 calls and it took RCS 6 days to have my card activated yesterday 4/10/2018 just before 11 am. yet when I tried to use it it was decliened today after 24 hours at 12 08 pm again 14.10pm it was declined for insufficiand funds. I did however received sms messasages from RCS that state insufficiant funds while the balance on the sms show R29841.99 available and the atm balans show -158.01 The worst service I have ever received from a finational instetution!!!!!!!!!!!!!!!!!

-----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: Tuesday, January 22, 2019 10:19 To: ********** ********** Good day Please provide me with the correct complaint form to lay a formal complaint against RCS Money Credit Card regarding the following. a) I was charged interest and fees since 12 September 2018 but only received my card on 28/09/2018 and the card has been activated on 4/10/2018. The agreement was (RCS voice call-2018-09-03 @ 14-27-36, (Interest 55 days free). b) I was promised my card with in 5 business days since approval, only received it 23 days later and it was activated a month after approval. c) ATM Transaction Charges/fees according to the ATM charges for the BANK ATM I use for example I have used ABSA and Standard bank ATM @ a cost of R25.00 per with drawl but RCS Money credit has charged me between 158.01 to 390.69 ATM Fees per transaction. d) The monthly fee of 56, 59, I was charged a fee of 56, 59 on 11 September 2018 although I received my card on 28/09/2018 and the card has been activated on 4/10/2018. e) Installment will not exceed R 2172.32 [interest, service fee, insurance included] my installment for December to be paid 1 January 2018 was R 4183.33. f) The agreement was that I will make payment via EFT on the first of every month and the first payment will be 1 November 2018, I received a statement for 1st payment since 1 October 2018. g) I received the banking details to make payment 2nd November 2018, yet been charge; [11 October 2018 late payment fee R 101.00, Debit interest R 15.16], [10 November 2018 late payment fee R 101.00, Debit interest R 421.59], 11 December 2018 late payment fee R 101.00, Debit interest R 474.84] Please find proof that I did make payment in time as agreed. I did not received the January 2019 statement for payment 1 February 2019. h) I was not informed of the max daily cash withdraw of only R 1000 a day. Regards

Good day I still await my statement for January 2019 and await feedback/ reply on my complaint of 22 January 2019. Regards

-----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: Tuesday, March 26, 2019 15:51 To: ********** Subject: FW: Complaint against RCS money Credit card Massmart/Game Importance: High Good day Marshall According to the official reply on Hello Peter the matter was resolved, I still had no conformation or any reply from you that the matter was actually resolved and to watt extend of my complaint neither has I received the requested statements. Regards Hello Peter Official business reply 22 March 2019 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS CARDS -----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: Friday, March 22, 2019 9:52 To: ********** Subject: FW: Complaint against RCS money Credit card Massmart/Game Importance: High -----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: Sunday, January 27, 2019 13:23 To: ********** ********** Cc: ********** Subject: FW: Complaint against RCS money Credit card Massmart/Game Importance: High Good day I still await my statement for January 2019 and await feedback/ reply on my complaint of 22 January 2019. Regards -----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: Tuesday, January 22, 2019 10:19 To: ********** ********** Cc: ********** ********** ********** Subject: Complaint against RCS money Creditcard Massmart/Game Importance: High Good day Please provide me with the correct complaint form to lay a formal complaint against RCS Money Credit Card regarding the following. a) I was charged interest and fees since 12 September 2018 but only received my card on 28/09/2018 and the card has been activated on 4/10/2018. The agreement was (RCS voice call-2018-09-03 @ 14-27-36, (Interest 55 days free). b) I was promised my card with in 5 business days since approval, only received it 23 days later and it was activated a month after approval. c) ATM Transaction Charges/fees according to the ATM charges for the BANK ATM I use for example I have used ABSA and Standard bank ATM @ a cost of R25.00 per with drawl but RCS Money credit has charged me between 158.01 to 390.69 ATM Fees per transaction. d) The monthly fee of 56, 59, I was charged a fee of 56, 59 on 11 September 2018 although I received my card on 28/09/2018 and the card has been activated on 4/10/2018. e) Installment will not exceed R 2172.32 [interest, service fee, insurance included] my installment for December to be paid 1 January 2018 was R 4183.33. f) The agreement was that I will make payment via EFT on the first of every month and the first payment will be 1 November 2018, I received a statement for 1st payment since 1 October 2018. g) I received the banking details to make payment 2nd November 2018, yet been charge; [11 October 2018 late payment fee R 101.00, Debit interest R 15.16], [10 November 2018 late payment fee R 101.00, Debit interest R 421.59], 11 December 2018 late payment fee R 101.00, Debit interest R 474.84] Please find proof that I did make payment in time as agreed. I did not received the January 2019 statement for payment 1 February 2019. h) I was not informed of the max daily cash withdraw of only R 1000 a day. Regards

not sure who at RCS post these responses but my complaint as of 28/03/2019 was definitely not resolved or any response on my emails send to RCS since 22/03/2019 except for incorrect statements received.

how many times will my complaint be escalated? Since my first complaint October 2018 I have received this message 9 times

From: C.Groenewald [mailto: ********** ********** Sent: Thursday, March 28, 2019 15:48 To: 'Moneycredit' Cc: ********** Subject: RE: statement reprint Importance: High Stop sending me incorrect Statements that was already send to me several times prior, rather spend time resolving and reply to my several complaints as discussed with ********** Regards From: Moneycredit ********** Sent: Thursday, March 28, 2019 14:30 To: ********** ********** Subject: statement reprint Good Day Mr Groenewald, Please find attached the statement/s as requested. Our statements are generated on the 12th of every month. If you need any further assistance please do not hesitate to contact our call centre on ***or send us an email on ********** Regards, Money Credit Team Disclaimer This e-mail and any accompanying attachments may contain confidential and proprietary information that is private and protected by law. If you are not the intended recipient, any perusal, disclosure, copying or distribution, or taking any action based on this information is prohibited. You are requested to immediately delete this entire communication and notify the sender hereof on (021) ********** . E-mails cannot be guaranteed to be secure or free of errors or viruses. RCS does not accept any liability for any interception, *******ion, destruction, loss, late arrival or incompleteness of or tampering or interference with any of the information contained in this e-mail or for its incorrect delivery for whatsoever reason or its effect upon any electronic device of the recipient..

my complaint was/is not resolved!!!!!!!!

Good day complaint still not resolved a) I was promised my card within 5 business days after approval, I only received it 23 days later and it was activated a month after approval. I received my card on 28/09/2018. After the second attempt due to technical problems at RCS [Money Credit], the card was activated on 4/10/2018. I could only use it after 48 hours from 6 Oct 2018. I request that the monthly fee of 56, 49, I was charged on 11 September 2018 statement of 12 September [Summary of all transactions for the period from 12 September 2018 to 12 September 2018] and the monthly fee of 56, 49, I was charged on 11 October 2018 statement Received of 12 October 2018 [Summary of all transactions for the period from 13 September 2018 to 12 October 2018], plus the interest on the monthly fees charged to be credited to my account. Credit was given on 22 March 2019 and 28 March 2019 still await on the interest on the monthly fees charged to be credited to my account. b) According to the (RCS voice call-2018-09-11 @ 10-44-55), some of the T&C’s pre-agreement of the contract was read to me. Some of which indicate that RCS [Money Credit] is in breach of contract. 1. An SMS will be sent to me with the T&C’s this SMS was never received only an SMS to congratulate me. 2. Installments will not exceed R2172.32 Interest, Service fee, Insurance included. 12 December 2018 What is my minimum due? R4,183.33 12 January 2019 What is my minimum due? R4,797.61 Exceeded the R2172.32 Interest, Service fee, Insurance included [as agreed]. 3. I was charged interest and fees since 11 September 2018. The agreement (RCS voice call-2018-09-03 @ 14-27-36 and RCS voice call-2018-09-11 @ 10-44-55) was, (Interest-Free First 55 days). According to my calculation 4 October 2018 to 28 November 2018. On Record of the RCS voice call-2018-09-11 @ 10-44-55 regarding the agreements below. 4. The total cost of credit R3,434.63 1.9/principal amount. 5. The agreement was that 1st payment will be 1 November 2018, I received a statement for 1st payment on 12 September 2018. First payment 1 Nov 2018 and not 1 Oct 2018 as the Pre-Agreement Quotation and Disclosure that was sent to me via email Wed 3/27/2019 5:26 PM state payment date of 1st payment due 1st Oct 2018, not 1st Nov 2018 as agreed, neither have these first 3 pages did not accompany the Terms and Condition when my card was delivered on 28/09/2018. 6. The agreement was that I will make payment via EFT on the 1st of every month. No banking details accompanied any documentation or e-statements I had to request it 31st of Oct 2018 and it was only sent to me on Fri 11/2/2018 10:01 AM, at that stage I was not able to access my personal emails due to work-related reasons and was out of Town until the end of November 2018. On my return I did make an immediate payment R1,430.00 on 3 Dec 2018 as I have received the Banking details, this payment was only allocated to my account on 7th of January 2018 more than 1 month later due to incapacity and problems at RCS so with all other payments I made in time and the allocation made a month later and I am charged with an R101.00 late payment fee. I request that this R101.00 late payment fees [Collection fee] plus the interest on the fees charged to be credited to my account. 12 October 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [payment was not late due date [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018] I have only received the banking details beginning of Dec 2018] as the Pre-Agreement Quotation and Disclosure that was send to me via email Wed 3/27/2019 5:26 PM.. 12 November 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [payment was late due to the negligence of RCS, I have only received the banking details beginning of Dec 2018]. Payment of 1430.00 on 3 Dec 2018 due to negligence by RCS allocated 7 Jan 2019, payment of 10.00 on 5 Des 2018 allocated by RCS 14 Nov 2019 and before statement was generated.. 12 December 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 4200.00 on 31 Dec 2018 due to negligence by RCS allocated 25 Jan 2019, the payment was made before 1st Jan 2019 due date as agreed and before statement was generated. 12 January 2019 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 4100.00 on 31 Jan 2019 due to negligence by RCS allocated 19 Feb 2019, the payment was made before 1st Feb 2019 due date as agreed and before the statement was generated. 12 February 2019 Late Payment = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 2000.00 on 3 March 2019 due to negligence by RCS allocated 26 March 2019. The payment was within the allowed 7 days as set out by LAW and before the statement was generated. Total Late payment credit Request R505 + interest on the amount charged as credit. 7. (RCS voice call-2018 09 11 @ 10-44-55) Collection fee R3.22 + R23.00 + R23.00 = R 49.22 and not as charged R101.00 8. Cancelation of RCS Card was only mentioned if I breach the contract, nothing said what will happen if RCS breach the contract. 9. (RCS voice call-2018-09-03 @ 14-27-36) and (RCS voice call-2018 09 11 @ 10-44-55)state Interest 55 days free 4 October 2018 to 28 November 2018). 10. ATM Transaction Charges/fees according to the ATM charges for the BANK ATM I use for example I have used ABSA and Standard bank ATM @ a cost of R25.00 per withdraw, according to the RCS Money credit SMS’s I have received I was charged me between 158.01 to 390.69 ATM Fees per transaction. 11. I was not informed of the max daily cash withdraw of only R 1000 a day. 12. I have twice requested the statement for January 2019 without any success. Did received it on Wednesday 3/27/2019 between (5:26 PM and 5:30 PM) 13. Summary of other fees, interest and Transactions I claim back. a. Summary of Transactions for the period from 12 September 2018 to 12 September 2018 Total Fees + Interest R158.01 [request full 158.01 + interest on the amount charged as credit] b. Summary of Transactions for the period from 13 September 2018 to 12 October 2018 Total Fees + Interest R393.26 [Request R 106.15 + interest on the amount charged as credit] c. Summary of Transactions for the period from 13 October 2018 to 12 November 2018 Total Fees + Interest R1,170.44 [Request R421.59 + interest on the amount charged as credit] d. Summary of Transactions for the period from 13 November 2018 to 28 November 2018 Total Fees + Interest R758.41 [Request R237.45 + interest on the amount charged as credit] Total interest credit Request R923.20- (2x56.49 credit given) =R810.22 + interest on the amount charged as credit 14. Debit interest R 15.16] & [Debit interest R 474.84] = R490.00 + interest on the amount charged as credit. 15. I requested the reason why my card was canceled. The Money Card was blocked by RCS since February 2019, why do I have to pay the 56.49 every month Monthly Main Card Service Fee of R56.49 and request that the 56.49 x 4 = R225.96 to be refunded due to it is a card service fee for a card that was blocked by RCS and I can not make use of this Money Card service by using the card. =Total credit Request R2031.18 + interest on the amount charged as credit. . I request that RCS money Credit and Mercantile Bank restore my credit record at all financial service institutions, Credit Bureau, FAIS and NCR within 7 days. E-statements 1) 12 September 2018 What is my balance? R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] What is my minimum due? R7.90 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Summary of all transactions for the period from 12 September 2018 to 12 September 2018 Opening Balance R0.00 Total Payments - Thank you R0.00 Total Purchases R0.00 Total Fees + Interest R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] Closing balance R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] Credit available R29,841.99 Opening Balance R0.00 11/09/2 ********** 2845 Initiation Fee - New Account R100.88 [Was charged to my card before it was received or activated] 11/09/2 ********** 2845 Monthly Main Card Service Fee R56.49 [Was charged to my card before it was received or activated] 12/09/2 ********** 2846 Customer Protection Insurance Premium R0.64 [Was charged to my card before it was received or activated] Closing Balance R158.01 [request full 158.01 + interest on the amount charged as credit] 2) 12 October 2018 What is my balance? R10,416.12 What is my minimum due? R528.31 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Summary of all transactions for the period from 13 September 2018 to 12 October 2018 Opening Balance R158.01 [Was charged to my card before it was received or activated] Total Payments - Thank you R0.00 Total Purchases R9,864.85 Total Fees + Interest R393.26 Closing balance R10,416.12 Credit available R19,583.88 Opening Balance R158.01 06/10/2 ********** 2852 ATM Saswitch Cash Withdrawal Fee R25.07 06/10/2018 M005ABSA ANGELO MALL 1 ********** ********** ********** 43 R1,000.00 06/10/2018 PICANHA GRILL AND BREW ********** ********** ********** 37 R120.00 06/10/2018 TOPS @ ANGELO SUPER ********** ********** ********** 82 R269.90 07/10/2 ********** 2852 ATM Saswitch Cash Withdrawal Fee R25.07 07/10/2018 M005FERRYVALE SC ********** ********** ********** 60 R1,000.00 08/10/2 ********** 2852 ATM Saswitch Cash Withdrawal Fee R25.07 08/10/2018 M005DNR Heidelberg Vic ********** ********** ********** 90 R1,000.00 08/10/2018 SPAR FERRYVALE ********** ********** ********** 82 R116.48 08/10/2018 SPAR FERRYVALE ********** ********** ********** 91 R53.98 09/10/2 ********** 2853 ATM Saswitch Cash Withdrawal Fee R25.07 09/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 04 R1,000.00 09/10/2018 GAME- HEIDELBERG ********** ********** ********** 10 R1,456.00 09/10/2018 PNP FRAN HEIDELBE ********** ********** ********** 08 R960.92 09/10/2018 PNP FAMILY LIQUOR HE ********** ********** ********** 04 R219.98 09/10/2018 Checkers Heidelberg ********** ********** ********** 06 R212.74 09/10/2018 Shoprite Heidelberg ********** ********** ********** 09 R454.85 10/10/2 ********** 2853 ATM International Cash Withdrawal Fee R53.35 10/10/2018 Ferryvale Shopp ********** ********** ********** 37 R1,000.00 11/10/2 ********** 2853 Late Payment Fee R101.00 [payment was late due to I have only received the banking details on 11/10/2 ********** 2853 ATM Saswitch Cash Withdrawal Fee R25.07 11/10/2018 M005FERRYVALE SC ********** ********** ********** 73 R1,000.00 11/10/2 ********** 2853 Monthly Main Card Service Fee R56.49 12/10/2 ********** 2854 Debit Interest R15.16 12/10/2 ********** 2854 Customer Protection Insurance Premium R41.91 Closing Balance R10,416.12 Cash withdraw and Purchases = R9864.83 [R9,864.85] difference R0.02 Cash Withdrawal Fee = R178.70 Debit Interest [Request Credit] = R15.16 [Interest 55 days free 4 October 2018 to 28 November 2018] Insurance Premium = R41.91 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018, payment date 1st of every month]payment was late due to I have only received the banking details beging of Dec 2018 Monthly Main Card Service Fee = R56.49 [card was activated on 4/10/2018] Total Fees + Interest = R336.77 [Request Credit R 106.15 + interest charged] 3) 12 November 2018 What is my balance? R28,586.56 What is my minimum due? R1,429.33 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Only received an email with banking details to make a payment on 2 December 2018 Payment made 3 Dec 2018 R 1430.00 and was only allocated to my account on 7 Jan 2019 Payment made 5 Dec 2018 R 10.00 was allocated to my account on 14 Nov 2018 Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 October 2018 to 12 November 2018 Opening Balance R10,416.12 Total Payments - Thank you -R2,000.00 Total Purchases R19,000.00 Total Fees + Interest R1,170.44 Closing balance R28,586.56 Credit available R1,413.44 Opening Balance R10,416.12 13/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 13/10/2018 M00525 BEVERLY ROAD ********** ********** ********** 19 R1,000.00 13/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 13/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 84 R1,000.00 14/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 14/10/2018 M005NIGEL 4 ********** ********** ********** 22 R1,000.00 15/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 15/10/2018 M005DNR Nigel 2nd ********** ********** ********** 10 R1,000.00 16/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 16/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 12 R1,000.00 18/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 18/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 03 R1,000.00 18/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 18/10/2018 M005DNR Nigel 2nd ********** ********** ********** 14 R1,000.00 19/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 19/10/2018 M005DNR Nigel Angelo ********** ********** ********** 80 R1,000.00 20/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 20/10/2018 M005DNR Nigel Angelo ********** ********** ********** 96 R1,000.00 20/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 20/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 84 R1,000.00 22/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 22/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 52 R1,000.00 23/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 23/10/2018 M005NIGEL 3 ********** ********** ********** 90 R1,000.00 24/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 24/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 65 R1,000.00 25/10/2 ********** 2857 ATM Saswitch Cash Withdrawal Fee R25.07 25/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 82 R1,000.00 27/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 27/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 23 R1,000.00 28/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 28/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 09 R1,000.00 29/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 29/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 66 R1,000.00 30/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 30/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 72 R1,000.00 02/11/2 ********** 2859 ATM Saswitch Cash Withdrawal Fee R25.07 02/11/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 22 R1,000.00 10/11/2 ********** 2862 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/11/2 ********** 2862 Monthly Main Card Service Fee R56.49 12/11/2 ********** 2862 Debit Interest R421.59 12/11/2 ********** 2862 Payments. Thank you -R2,000.00 12/11/2 ********** 2862 Customer Protection Insurance Premium R115.03 Closing Balance R28,586.56 Cash withdraw and Purchases = R19000.00 Cash Withdrawal Fee = R476.33 Debit Interest [Request Credit] = R421.59 [Interest 55 days free 4 October 2018 to 28 November 2018] [payment was made on ……… and not late] Insurance Premium = R115.03 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] payment was late due to I have only received the banking details beging of Dec 2018]. Payment of 1430.00 on 3 Dec 2018 allocated by RCS 7 Jan 2019, payment of 10.00 on 5 Des 2018 allocated by RCS 14 Nov 2019. Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R1 170.44 [Request Credit R421.59 + interest charged] 4) 12 December 2018 What is my balance? R31,334.97 What is my minimum due? R4,183.33 [exceed R2172.32 Interest, Service fee, Insurance included, payment date 1 Jan 2019] Payment made 31 Dec 2018 R 4200.00 and was only allocated to my account on 25 Jan 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 November 2018 to 12 December 2018 Opening Balance R28,586.56 Total Payments - Thank you -R10.00 Total Purchases R2,000.00 [no purchases was done REV OF INCORRECT PAYMENT R2,000.00 previous month correction] Total Fees + Interest R758.41 Closing balance R31,334.97 Credit available R0.00 Opening Balance R28,586.56 14/11/2 ********** 2863 REV OF INCORRECT PAYMENT R2,000.00 14/11/2 ********** 2863 Payment. Thank you -R10.00 11/12/2 ********** 2871 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/12/2 ********** 2871 Monthly Main Card Service Fee R56.49 12/12/2 ********** 2872 Debit Interest R474.84 12/12/2 ********** 2872 Customer Protection Insurance Premium R126.08 Closing Balance R31,334.97 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest [Request Credit] = R474.84 [Interest 55 days free 4 October 2018 to 28 November 2018 request 15 days free interest = 474.84/30=15.83x15=R237.45 interest free = interest charged to me on 2000.00 mistake of REV OF INCORRECT PAYMENT R2,000.00] Insurance Premium = R126.08 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] Payment of 4200.00 on 31 Dec 2018 allocated by RCS 25 Jan 2019, the payment was **** before 1st Jan 2019 due date as agreed. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 [card was activated on 4/10/2018] Total Fees + Interest = R758.41 [Request Credit R237.45 + interest charged] 5) 12 January 2019 What is my balance? R30,681.95 What is my minimum due? R4,797.61 [exceed R2172.32 Interest, Service fee, Insurance included, payment date 1 Feb 2019] Payment made 31 Jan 2019 R 4100.00 and was only allocated to my account on 19 Feb 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 December 2018 to 12 January 2019 Opening Balance R31,334.97 Total Payments - Thank you -R1,430.00 Total Purchases R0.00 Total Fees + Interest R776.98 Closing balance R30,681.95 Credit available R0.00 Opening Balance R31,334.97 07/01/2 ********** 2879 Payments. Thank you -R1,430.00 10/01/2 ********** 2880 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/01/2 ********** 2881 Monthly Main Card Service Fee R56.49 12/01/2 ********** 2881 Debit Interest R496.03 12/01/2 ********** 2881 Customer Protection Insurance Premium R123.46 Closing Balance R30,681.95 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R496.03 Insurance Premium = R123.46 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] Payment of 4100.00 on 31 Jan 2019 allocated by RCS 19 Feb 2019, the payment was **** before 1st Feb 2019 due date as agreed. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R776.98 [Request Credit R 106.15 + interest charged] 6) 12 February 2019 What is my balance? R27,204.03 What is my minimum due? R1,927.93 [payment date 1 March 2019] Payment made 3 March 2019 R 2000.00 and was only allocated to my account on 26 March 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 January 2019 to 12 February 2019 Opening Balance R30,681.95 Total Payments - Thank you -R4,200.00 25/01/2019 Total Purchases R0.00 Total Fees + Interest R722.08 Closing balance R27,204.03 Credit availableR2,795.97 Opening Balance R30,681.95 25/01/2 ********** 2884 Payment. Thank you -R4,200.00 10/02/2 ********** 2890 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/02/2 ********** 2890 Monthly Main Card Service Fee R56.49 12/02/2 ********** 2890 Debit Interest R455.13 12/02/2 ********** 2891 Customer Protection Insurance Premium R109.46 Closing Balance R27,204.03 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R455.13 Insurance Premium = R109.46 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Payment of 2000.00 on 3 March 2019 allocated by RCS 26 March 2019 payment was with in the allowed 7 days as law set out. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R722.08 [Request Credit R 106.15 + interest charged] 7) 12 March 2019 What is my balance? R23,254.09 What is my minimum due? R1,162.71[payment date 1 April 2019] The statement received 28/03/2016 state that the amount of R1057.06 is due 22/04/2019, Payment made 29 March 2019 R 800 + R 257 and was allocated to my account on 30 March 2019. I did receive a 3rd statement 03/04/2019 stated that another amount of R1004.20 is due 28/04/2019. It is impossible that 3 amounts are due in the same month. A credit of R56.49 was given on 22/03/2019 and another credit of R56.49 was given on 28/03/2019 for Main Service Card Fee Summary of all transactions for the period from 13 February 2019 to 12 March 2019 Opening Balance R27,204.03 Total Payments - Thank you -R4,100.00 1 Total Purchases R0.00 Total Fees + Interest R150.06 Closing balance R23,254.09 Credit available R6,745.91 Opening Balance R27,204.03 19/02/2 ********** 2892 Payment. Thank you -R4,100.00 11/03/2 ********** 2899 Monthly Main Card Service Fee R56.49 12/03/2 ********** 2900 Customer Protection Insurance Premium R93.57 Closing Balance R23,254.09 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R0.00 Insurance Premium = R93.57 Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R150.06 [Request Credit R 106.15 + interest charged] The statement for the same month due amount and dates I have received 12 March 2019, Statement Date 03/04/2019 Due Date 28/04/2019 Payment Amount Due 1 004.20 and 12 April 2019 totally differs 8) Statement Date 03/04/2019 Due Date 28/04/2019 Payment Amount Due 1 004.20 12 April 2019 What is my balance? R20 221.90 What is my minimum due? R1,011.10 [payment date 1 May 2019] Payment made ….. 2019 R ….. and was only allocated to my account on ……… 2019. Request credit on late payment fee and interest charged on the amount to be credited. The statement received 28/03/2016 state that the amount of R1057.06 is due 22/04/2019, Payment made 29 March 2019 R 800 + R 257 and was allocated to my account on 30 March 2019. I did receive a 3rd statement 03/04/2019 stated that another amount of R1004.20 is due 28/04/2019. It is impossible that 3 amounts are due in the same month. A credit of R56.49 was given on 22/03/2019 and another credit of R56.49 was given on 28/03/2019 for Main Service Card Fee Summary of all transactions for the period from 13 February 2019 to 12 March 2019 Opening Balance R23,254.09 Total Payments - Thank you –R3 057.06 Total Purchases R0.00 Total Fees + Interest R24.88 Closing balance R23,254.09 Credit available R9778.09 Opening Balance R23,254.09 22/03/2 ********** 2903 Monthly Main Card Service Fee Reversal -R56.49 26/03/2 ********** 2904 Payment. Thank you –R2,000.00 28/03/2 ********** 2905 Monthly Main Card Service Fee Reversal -R56.49 30/03/2 ********** 2906 electronic Transfer -R257.06 30/03/2 ********** 2906 electronic Transfer -R800.00 11/04/2 ********** 2910 Monthly Main Card Service Fee R56.49 12/04/2 ********** 2911 Customer Protection Insurance Premium R81.37 Closing Balance R20,221.91 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest [Request Credit] = R0.00 Insurance Premium = R81.37 Monthly Main Card Service Fee = R56.49 = -R56.49 = -R56.49 Total Fees + Interest = R24.88

this complaint has been escalated 14 times already and no response, reply or resolved

From: C.Groenewald [mailto: ********** ********** Sent: Tuesday, April 23, 2019 14:33 To: ********** Subject: FW: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 Importance: High Good day Marshall My complaint a) I was promised my card within 5 business days after approval, I only received it 23 days later and it was activated a month after approval. I received my card on 28/09/2018. After the second attempt due to technical problems at RCS [Money Credit] the card was activated on 4/10/2018. I could only use it after 48 hours from 6 Oct 2018. I request that the monthly fee of 56, 49, I was charged on 11 September 2018 statement of 12 September [Summary of all transactions for the period from 12 September 2018 to 12 September 2018] and the monthly fee of 56, 49, I was charged on 11 October 2018 statement Received of 12 October 2018 [Summary of all transactions for the period from 13 September 2018 to 12 October 2018], plus the interest on the monthly fees charged to be credited to my account. Credit was given on 22 March 2019 and 28 March 2019 still await on the interest on the monthly fees charged to be credited to my account. b) According to the (RCS voice call-2018-09-11 @ 10-44-55), some of the T&C’s pre-agreement of the contract was read to me. Some of which indicate that RCS [Money Credit] is in breach of contract. 1. An SMS will be sent to me with the T&C’s this SMS was never received only an SMS to congratulate me. 2. Installments will not exceed R2172.32 Interest, Service fee, Insurance included. 12 December 2018 What is my minimum due? R4,183.33 12 January 2019 What is my minimum due? R4,797.61 Exceeded the R2172.32 Interest, Service fee, Insurance included [as agreed]. 3. I was charged interest and fees since 11 September 2018. The agreement (RCS voice call-2018-09-03 @ 14-27-36 and RCS voice call-2018-09-11 @ 10-44-55) was, (Interest-Free First 55 days). According to my calculation 4 October 2018 to 28 November 2018. On Record of the RCS voice call-2018-09-11 @ 10-44-55 regarding the agreements below. 4. The total cost of credit R3,434.63 1.9/principal amount. 5. The agreement was that 1st payment will be 1 November 2018, I received a statement for 1st payment on 12 September 2018. First payment 1 Nov 2018 and not 1 Oct 2018 as the Pre-Agreement Quotation and Disclosure that was sent to me via email Wed 3/27/2019 5:26 PM state payment date of 1st payment due 1st Oct 2018, not 1st Nov 2018 as agreed, neither has these first 3 pages did not accompany the Terms and Condition when my card was delivered on 28/09/2018. 6. The agreement was that I will make payment via EFT on the 1st of every month. No banking details accompanied any documentation or e-statements I had to request it 31st of Oct 2018 and it was only sent to me on Fri 11/2/2018 10:01 AM, at that stage I was not able to access my personal emails due to work-related reasons and was out of Town until the end of November 2018. On my return I did make an immediate payment R1,430.00 on 3 Dec 2018 as I have received the Banking details, this payment was only allocated to my account on 7th of January 2018 more than 1 month later due to incapacity and problems at RCS so with all other payments I made in time and the allocation made a month later and I am charged with an R101.00 late payment fee. I request that this R101.00 late payment fees [Collection fee] plus the interest on the fees charged to be credited to my account. 12 October 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [payment was not late due date [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018] I have only received the banking details beginning of Dec 2018] as the Pre-Agreement Quotation and Disclosure that was send to me via email Wed 3/27/2019 5:26 PM.. 12 November 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [payment was late due to the negligence of RCS, I have only received the banking details beginning of Dec 2018]. Payment of 1430.00 on 3 Dec 2018 due to negligence by RCS allocated 7 Jan 2019, payment of 10.00 on 5 Des 2018 allocated by RCS 14 Nov 2019 and before the statement was generated. 12 December 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 4200.00 on 31 Dec 2018 due to negligence by RCS allocated 25 Jan 2019, the payment was made before 1st Jan 2019 due date as agreed and before the statement was generated. 12 January 2019 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 4100.00 on 31 Jan 2019 due to negligence by RCS allocated 19 Feb 2019, the payment was made before 1st Feb 2019 due date as agreed and before the statement was generated. 12 February 2019 Late Payment = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 2000.00 on 3 March 2019 due to negligence by RCS allocated 26 March 2019. The payment was within the allowed 7 days as set out by LAW and before the statement was generated. Total Late payment credit Request R505 + interest on the amount charged as credit. 7. (RCS voice call-2018 09 11 @ 10-44-55) Collection fee R3.22 + R23.00 + R23.00 = R 49.22 and not as charged R101.00 8. Cancelation of RCS Card was only mentioned if I breach the contract, nothing said what will happen if RCS breach the contract. 9. (RCS voice call-2018-09-03 @ 14-27-36) and (RCS voice call-2018 09 11 @ 10-44-55)state Interest 55 days free 4 October 2018 to 28 November 2018). 10. ATM Transaction Charges/fees according to the ATM charges for the BANK ATM I use for example I have used ABSA and Standard bank ATM @ a cost of R25.00 per withdraw, according to the RCS Money credit SMS’s I have received I was charged me between 158.01 to 390.69 ATM Fees per transaction. 11. I was not informed of the max daily cash withdraw of only R 1000 a day. 12. I have twice requested the statement for January 2019 without any success. Did received it on Wednesday 3/27/2019 between (5:26 PM and 5:30 PM) 13. Summary of other fees, interest and Transactions I claim back. a. Summary of Transactions for the period from 12 September 2018 to 12 September 2018 Total Fees + Interest R158.01 [request full 158.01 + interest on the amount charged as credit] b. Summary of Transactions for the period from 13 September 2018 to 12 October 2018 Total Fees + Interest R393.26 [Request R 106.15 + interest on the amount charged as credit] c. Summary of Transactions for the period from 13 October 2018 to 12 November 2018 Total Fees + Interest R1,170.44 [Request R421.59 + interest on the amount charged as credit] d. Summary of Transactions for the period from 13 November 2018 to 28 November 2018 Total Fees + Interest R758.41 [Request R237.45 + interest on the amount charged as credit] Total interest credit Request R923.20- (2x56.49 credit given) =R810.22 + interest on the amount charged as credit 14. Debit interest R 15.16] & [Debit interest R 474.84] = R490.00 + interest on the amount charged as credit. 15. I requested the reason why my card was canceled. The Money Card was blocked by RCS since February 2019, why do I have to pay the 56.49 every month Monthly Main Card Service Fee of R56.49 and request that the 56.49 x 4 = R225.96 to be refunded due to it is a card service fee for a card that was blocked by RCS and I can not make use of this Money Card service by using the card. =Total credit Request R2031.18 + interest on the amount charged as credit. . I request that RCS money Credit and Mercantile Bank restore my credit record at all financial service institutions, Credit Bureau, FAIS and NCR within 7 days. E-statements 1) 12 September 2018 What is my balance? R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] What is my minimum due? R7.90 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Summary of all transactions for the period from 12 September 2018 to 12 September 2018 Opening Balance R0.00 Total Payments - Thank you R0.00 Total Purchases R0.00 Total Fees + Interest R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] Closing balance R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] Credit available R29,841.99 Opening Balance R0.00 11/09/2 ********** 2845 Initiation Fee - New Account R100.88 [Was charged to my card before it was received or activated] 11/09/2 ********** 2845 Monthly Main Card Service Fee R56.49 [Was charged to my card before it was received or activated] 12/09/2 ********** 2846 Customer Protection Insurance Premium R0.64 [Was charged to my card before it was received or activated] Closing Balance R158.01 [request full 158.01 + interest on the amount charged as credit] 2) 12 October 2018 What is my balance? R10,416.12 What is my minimum due? R528.31 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Summary of all transactions for the period from 13 September 2018 to 12 October 2018 Opening Balance R158.01 [Was charged to my card before it was received or activated] Total Payments - Thank you R0.00 Total Purchases R9,864.85 Total Fees + Interest R393.26 Closing balance R10,416.12 Credit available R19,583.88 Opening Balance R158.01 06/10/2 ********** 2852 ATM Saswitch Cash Withdrawal Fee R25.07 06/10/2018 M005ABSA ANGELO MALL 1 ********** ********** ********** 43 R1,000.00 06/10/2018 PICANHA GRILL AND BREW ********** ********** ********** 37 R120.00 06/10/2018 TOPS @ ANGELO SUPER ********** ********** ********** 82 R269.90 07/10/2 ********** 2852 ATM Saswitch Cash Withdrawal Fee R25.07 07/10/2018 M005FERRYVALE SC ********** ********** ********** 60 R1,000.00 08/10/2 ********** 2852 ATM Saswitch Cash Withdrawal Fee R25.07 08/10/2018 M005DNR Heidelberg Vic ********** ********** ********** 90 R1,000.00 08/10/2018 SPAR FERRYVALE ********** ********** ********** 82 R116.48 08/10/2018 SPAR FERRYVALE ********** ********** ********** 91 R53.98 09/10/2 ********** 2853 ATM Saswitch Cash Withdrawal Fee R25.07 09/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 04 R1,000.00 09/10/2018 GAME- HEIDELBERG ********** ********** ********** 10 R1,456.00 09/10/2018 PNP FRAN HEIDELBE ********** ********** ********** 08 R960.92 09/10/2018 PNP FAMILY LIQUOR HE ********** ********** ********** 04 R219.98 09/10/2018 Checkers Heidelberg ********** ********** ********** 06 R212.74 09/10/2018 Shoprite Heidelberg ********** ********** ********** 09 R454.85 10/10/2 ********** 2853 ATM International Cash Withdrawal Fee R53.35 10/10/2018 Ferryvale Shopp ********** ********** ********** 37 R1,000.00 11/10/2 ********** 2853 Late Payment Fee R101.00 [payment was late due to I have only received the banking details on 11/10/2 ********** 2853 ATM Saswitch Cash Withdrawal Fee R25.07 11/10/2018 M005FERRYVALE SC ********** ********** ********** 73 R1,000.00 11/10/2 ********** 2853 Monthly Main Card Service Fee R56.49 12/10/2 ********** 2854 Debit Interest R15.16 12/10/2 ********** 2854 Customer Protection Insurance Premium R41.91 Closing Balance R10,416.12 Cash withdraw and Purchases = R9864.83 [R9,864.85] difference R0.02 Cash Withdrawal Fee = R178.70 Debit Interest [Request Credit] = R15.16 [Interest 55 days free 4 October 2018 to 28 November 2018] Insurance Premium = R41.91 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018, payment date 1st of every month]payment was late due to I have only received the banking details beging of Dec 2018 Monthly Main Card Service Fee = R56.49 [card was activated on 4/10/2018] Total Fees + Interest = R336.77 [Request Credit R 106.15 + interest charged] 3) 12 November 2018 What is my balance? R28,586.56 What is my minimum due? R1,429.33 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Only received an email with banking details to make the payment on 2 December 2018 Payment made 3 Dec 2018 R 1430.00 and was only allocated to my account on 7 Jan 2019 Payment made 5 Dec 2018 R 10.00 was allocated to my account on 14 Nov 2018 Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 October 2018 to 12 November 2018 Opening Balance R10,416.12 Total Payments - Thank you -R2,000.00 Total Purchases R19,000.00 Total Fees + Interest R1,170.44 Closing balance R28,586.56 Credit available R1,413.44 Opening Balance R10,416.12 13/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 13/10/2018 M00525 BEVERLY ROAD ********** ********** ********** 19 R1,000.00 13/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 13/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 84 R1,000.00 14/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 14/10/2018 M005NIGEL 4 ********** ********** ********** 22 R1,000.00 15/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 15/10/2018 M005DNR Nigel 2nd ********** ********** ********** 10 R1,000.00 16/10/2 ********** 2854 ATM Saswitch Cash Withdrawal Fee R25.07 16/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 12 R1,000.00 18/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 18/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 03 R1,000.00 18/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 18/10/2018 M005DNR Nigel 2nd ********** ********** ********** 14 R1,000.00 19/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 19/10/2018 M005DNR Nigel Angelo ********** ********** ********** 80 R1,000.00 20/10/2 ********** 2855 ATM Saswitch Cash Withdrawal Fee R25.07 20/10/2018 M005DNR Nigel Angelo ********** ********** ********** 96 R1,000.00 20/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 20/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 84 R1,000.00 22/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 22/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 52 R1,000.00 23/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 23/10/2018 M005NIGEL 3 ********** ********** ********** 90 R1,000.00 24/10/2 ********** 2856 ATM Saswitch Cash Withdrawal Fee R25.07 24/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 65 R1,000.00 25/10/2 ********** 2857 ATM Saswitch Cash Withdrawal Fee R25.07 25/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 82 R1,000.00 27/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 27/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 23 R1,000.00 28/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 28/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 09 R1,000.00 29/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 29/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 66 R1,000.00 30/10/2 ********** 2858 ATM Saswitch Cash Withdrawal Fee R25.07 30/10/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 72 R1,000.00 02/11/2 ********** 2859 ATM Saswitch Cash Withdrawal Fee R25.07 02/11/2018 M005ABSA SPAR FERRYVAL ********** ********** ********** 22 R1,000.00 10/11/2 ********** 2862 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/11/2 ********** 2862 Monthly Main Card Service Fee R56.49 12/11/2 ********** 2862 Debit Interest R421.59 12/11/2 ********** 2862 Payments. Thank you -R2,000.00 12/11/2 ********** 2862 Customer Protection Insurance Premium R115.03 Closing Balance R28,586.56 Cash withdraw and Purchases = R19000.00 Cash Withdrawal Fee = R476.33 Debit Interest [Request Credit] = R421.59 [Interest 55 days free 4 October 2018 to 28 November 2018] [payment was made on ……… and not late] Insurance Premium = R115.03 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] payment was late due to I have only received the banking details beginning of Dec 2018]. Payment of 1430.00 on 3 Dec 2018 allocated by RCS 7 Jan 2019, payment of 10.00 on 5 Des 2018 allocated by RCS 14 Nov 2019. Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R1 170.44 [Request Credit R421.59 + interest charged] 4) 12 December 2018 What is my balance? R31,334.97 What is my minimum due? R4,183.33 [exceed R2172.32 Interest, Service fee, Insurance included, payment date 1 Jan 2019] Payment made 31 Dec 2018 R 4200.00 and was only allocated to my account on 25 Jan 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 November 2018 to 12 December 2018 Opening Balance R28,586.56 Total Payments - Thank you -R10.00 Total Purchases R2,000.00 [no purchases was done REV OF INCORRECT PAYMENT R2,000.00 previous month correction] Total Fees + Interest R758.41 Closing balance R31,334.97 Credit available R0.00 Opening Balance R28,586.56 14/11/2 ********** 2863 REV OF INCORRECT PAYMENT R2,000.00 14/11/2 ********** 2863 Payment. Thank you -R10.00 11/12/2 ********** 2871 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/12/2 ********** 2871 Monthly Main Card Service Fee R56.49 12/12/2 ********** 2872 Debit Interest R474.84 12/12/2 ********** 2872 Customer Protection Insurance Premium R126.08 Closing Balance R31,334.97 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest [Request Credit] = R474.84 [Interest 55 days free 4 October 2018 to 28 November 2018 request 15 days free interest = 474.84/30=15.83x15=R237.45 interest free = interest charged to me on 2000.00 mistake of REV OF INCORRECT PAYMENT R2,000.00] Insurance Premium = R126.08 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] Payment of 4200.00 on 31 Dec 2018 allocated by RCS 25 Jan 2019, the payment was made before 1st Jan 2019 due date as agreed. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 [card was activated on 4/10/2018] Total Fees + Interest = R758.41 [Request Credit R237.45 + interest charged] 5) 12 January 2019 What is my balance? R30,681.95 What is my minimum due? R4,797.61 [exceed R2172.32 Interest, Service fee, Insurance included, payment date 1 Feb 2019] Payment made 31 Jan 2019 R 4100.00 and was only allocated to my account on 19 Feb 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 December 2018 to 12 January 2019 Opening Balance R31,334.97 Total Payments - Thank you -R1,430.00 Total Purchases R0.00 Total Fees + Interest R776.98 Closing balance R30,681.95 Credit available R0.00 Opening Balance R31,334.97 07/01/2 ********** 2879 Payments. Thank you -R1,430.00 10/01/2 ********** 2880 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/01/2 ********** 2881 Monthly Main Card Service Fee R56.49 12/01/2 ********** 2881 Debit Interest R496.03 12/01/2 ********** 2881 Customer Protection Insurance Premium R123.46 Closing Balance R30,681.95 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R496.03 Insurance Premium = R123.46 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] Payment of 4100.00 on 31 Jan 2019 allocated by RCS 19 Feb 2019, the payment was made before 1st Feb 2019 due date as agreed. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R776.98 [Request Credit R 106.15 + interest charged] 6) 12 February 2019 What is my balance? R27,204.03 What is my minimum due? R1,927.93 [payment date 1 March 2019] Payment made 3 March 2019 R 2000.00 and was only allocated to my account on 26 March 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 January 2019 to 12 February 2019 Opening Balance R30,681.95 Total Payments - Thank you -R4,200.00 25/01/2019 Total Purchases R0.00 Total Fees + Interest R722.08 Closing balance R27,204.03 Credit availableR2,795.97 Opening Balance R30,681.95 25/01/2 ********** 2884 Payment. Thank you -R4,200.00 10/02/2 ********** 2890 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/02/2 ********** 2890 Monthly Main Card Service Fee R56.49 12/02/2 ********** 2890 Debit Interest R455.13 12/02/2 ********** 2891 Customer Protection Insurance Premium R109.46 Closing Balance R27,204.03 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R455.13 Insurance Premium = R109.46 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Payment of 2000.00 on 3 March 2019 allocated by RCS 26 March 2019 payment was within the allowed 7 days as law set out. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R722.08 [Request Credit R 106.15 + interest charged] 7) 12 March 2019 What is my balance? R23,254.09 What is my minimum due? R1,162.71[payment date 1 April 2019] The statement received 28/03/2016 state that the amount of R1057.06 is due 22/04/2019, Payment made 29 March 2019 R 800 + R 257 and was allocated to my account on 30 March 2019. I did receive a 3rd statement 03/04/2019 stated that another amount of R1004.20 is due 28/04/2019. It is impossible that 3 amounts are due in the same month. The credit of R56.49 was given on 22/03/2019 and another credit of R56.49 was given on 28/03/2019 for Main Service Card Fee Summary of all transactions for the period from 13 February 2019 to 12 March 2019 Opening Balance R27,204.03 Total Payments - Thank you -R4,100.00 1 Total Purchases R0.00 Total Fees + Interest R150.06 Closing balance R23,254.09 Credit available R6,745.91 Opening Balance R27,204.03 19/02/2 ********** 2892 Payment. Thank you -R4,100.00 11/03/2 ********** 2899 Monthly Main Card Service Fee R56.49 12/03/2 ********** 2900 Customer Protection Insurance Premium R93.57 Closing Balance R23,254.09 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R0.00 Insurance Premium = R93.57 Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R150.06 [Request Credit R 106.15 + interest charged] The statement for the same month due amount and dates I have received 12 March 2019, Statement Date 03/04/2019 Due Date 28/04/2019 Payment Amount Due 1 004.20 and 12 April 2019 totally differs 8) Statement Date 03/04/2019 Due Date 28/04/2019 Payment Amount Due 1 004.20 12 April 2019 What is my balance? R20 221.90 What is my minimum due? R1,011.10 [payment date 1 May 2019] Payment made ….. 2019 R ….. and was only allocated to my account on ……… 2019. Request credit on late payment fee and interest charged on the amount to be credited. The statement received 28/03/2016 state that the amount of R1057.06 is due 22/04/2019, Payment made 29 March 2019 R 800 + R 257 and was allocated to my account on 30 March 2019. I did receive a 3rd statement 03/04/2019 stated that another amount of R1004.20 is due 28/04/2019. It is impossible that 3 amounts are due in the same month. The credit of R56.49 was given on 22/03/2019 and another credit of R56.49 was given on 28/03/2019 for Main Service Card Fee Summary of all transactions for the period from 13 February 2019 to 12 March 2019 Opening Balance R23,254.09 Total Payments - Thank you –R3 057.06 Total Purchases R0.00 Total Fees + Interest R24.88 Closing balance R23,254.09 Credit available R9778.09 Opening Balance R23,254.09 22/03/2 ********** 2903 Monthly Main Card Service Fee Reversal -R56.49 26/03/2 ********** 2904 Payment. Thank you –R2,000.00 28/03/2 ********** 2905 Monthly Main Card Service Fee Reversal -R56.49 30/03/2 ********** 2906 electronic Transfer -R257.06 30/03/2 ********** 2906 electronic Transfer -R800.00 11/04/2 ********** 2910 Monthly Main Card Service Fee R56.49 12/04/2 ********** 2911 Customer Protection Insurance Premium R81.37 Closing Balance R20,221.91 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest [Request Credit] = R0.00 Insurance Premium = R81.37 Monthly Main Card Service Fee = R56.49 = -R56.49 = -R56.49 Total Fees + Interest = R24.88 From: Complaints ********** Sent: Wednesday, March 20, 2019 14:45 To: C.Groenewald Subject: RE: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 Good day We acknowledge receipt of your email. Kindly provide us with a copy of the credit agreement if you have it in your possession so that we can escalate the matter to our assessors. Regards, Ntuthuzelo Mdingi Complaints Department National Credit Regulator Fax ********** | Call Centre ********** | Web www.ncr.org.za 127 - 15th Road Randjespark | Midrand | PO Box 209 | Halfway House | 1685 From: C.Groenewald [mailto: ********** ********** Sent: Thursday, March 14, 2019, 9:39 AM To: Complaints Subject: RE: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 From: Complaints ********** Sent: Wednesday, March 13, 2019, 16:52 To: C.Groenewald Subject: RE: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 Good day We acknowledge receipt of your email. the following documents that you have provided us are faint, kindly resend in PDF format; • Statement of accounts • Additional form 29 Regards, Mzwandile Hadebe Complaint Administrator Tel ********** / 2700 |Fax ********** | Email ********** | Web www.ncr.org.za 127 - 15th Road Randjespark | Midrand | PO Box 209 | Halfway House | 1685 ________________________________________ The information in the e-mail is confidential. This e-mail is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if the information or data is, for whatever reason, *******ed or does not reach its intended destination. From: C.Groenewald [mailto: ********** ********** Sent: Friday, March 08, 2019 10:23 AM To: Complaints Subject: RE: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 Importance: High From: Complaints ********** Sent: Thursday, March 7, 2019, 9:15 To: C.Groenewald Subject: RE: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 Good day We acknowledge receipt of your email and advise that you need to complete attached Form 29 as it not clear. Hope you find this email in order. Kind Regards Dijeng Mphelo Complaints Department Call Centre *** | Web www.ncr.org.za 127 - 15th Road Randjeespark | Midrand | PO Box 209 | Halfway House | 1685 The information in the e-mail is confidential. This e-mail is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if the information or data is, for whatever reason, *******ed or does not reach its intended destination. -----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: Monday, 04 March 2019 12:04 To: Complaints ********** Cc: ********** Subject: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 Importance: High From: Complaints ********** Sent: Friday, February 8, 2019, 11:35 To: C.Groenewald Subject: RE: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 Good day We acknowledge receipt of your email and we advise that we are unable to read your complaint as the details of the matter are not clear. Kindly resend the complaint and please make sure that the documents are in a clearer and readable format. Regards, Ntuthuzelo Mdingi Complaints Department National Credit Regulator Fax ********** | Call Centre ***| Web www.ncr.org.za 127 - 15th Road Randjespark | Midrand | PO Box 209 | Halfway House | 1685 -----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: Monday, February 4, 2019, 11:49 AM To: Complaints Subject: NCR Complaint against RCS -- REF HG FAIS-06 ********** GP 7 001 From: Complaints ********** Sent: Sunday, February 3, 2019 21:50 To: ********** ********** Subject: RE: OUR REF: HG FAIS-06789-19/20 GP 7 Dear Sir / Madam We acknowledge receipt of your complaint against RCS, We acknowledge receipt of your email, In terms of Section 136 (1) of the National Credit Act, any person may submit a complaint concerning an alleged contravention of this Act to the National Credit Regulator in the prescribed manner and form. we therefore, attach forms to be completed also provide us with the following; . Credit agreement . Statement of account . Proof of payment or Bank statement Regards, Mzwandile Hadebe Complaint Administrator Tel ***|Fax ********** | Email ********** | Web www.ncr.org.za 127 - 15th Road Randjespark | Midrand | PO Box 209 | Halfway House | 1685 ________________________________________ The information in the e-mail is confidential. This e-mail is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if the information or data is, for whatever reason, *******ed or does not reach its intended destination. From: Hector Gumede ********** Sent: Tuesday, 29 January 2019 13:20 To: Complaints ********** Subject: OUR REF: HG FAIS-06789-19/20 GP 7 Sir/Madam Kindly find the attached letter for your attention. Yours sincerely, Hector Gumede | Case Administrator Office of the Ombud for Financial Services Providers Kasteel Park Office Park, Orange Building, 2nd Floor, c/o Nossob & Jochemus Street, Erasmus Kloof, Pretoria Phone: ********** / ********** | Fax: ********** | Email: ********** | Website: www.faisombud.co.za

this complaint has been escalated 15 times, no response, reply or resolved

I did send the complaint several times already, it is difficult to provide a specific time when it is convenient to answer a call, normally after 5 pm.

Worst service ever, I still no response or conclusion

I did not receive any correspondence regarding the regarding any resolution of my complaint therefor it is not resolved yet

It is a pity that the RCS consultants cannot understand or read my complaints send in English that has been emailed to Marshall on his request 22 March 2019 for the 4th time.  

From: C.Groenewald [mailto:***]
Sent: Friday, March 22, 2019 9:52
To: ***
Subject: FW: NCR Complaint against RCS -- REF HG FAIS-06*** GP 7 001
Importance: High 

These complaints were placed on Hello Peter several times and escalated as to the response of RCS.

Maybe RCS and Money credit should appoint people that are able to read and understand English instead of wasting my time with responses as stupid as these on Hello Peter!!!!!!!!!!!!!!!!!!!!!!!!!!
The first complaint was emailed in January 2019 yet I was contacted twice by  Marshall and once by another consultant in 6 months time, whahaha never worked with an unprofessional and *********** company and personnel as RCS Money credit. Maybe NCR should rather revoke the license of  RCS 

why not rather resolve than escalate ???? it has already been escalated for more than 20 times, yet nothing been resolved or any private reply as stated numerous times !!!!!!

whahaha what a joke

From: C.Groenewald [mailto:***]
Sent: Tuesday, October 8, 2019 1:55
To: '***'; '***'
Cc: '***'; '***'; '***'; '***'
Subject: FW: CIO*** - CHRISTO GROENEWALD From: C.Groenewald [mailto:***]
Sent: Saturday, October 5, 2019 15:33
To: 'Anthony Mpyatona'
Subject: RE: CIO*** - CHRISTO GROENEWALD From: Anthony Mpyatona [mailto:***]
Sent: Thursday, October 3, 2019 10:09
To: ***
Subject: CIO*** - CHRISTO GROENEWALD 03 October 2019 Christo Groenewald
11 DAFFODIL STREET
VISAGIE PARK
1491
E-mail: ***
Ref No: CIO*** Dear Mr Groenewald, We have received the below response from RCS: “We appreciate that delivery of the customer’s card was initially delayed and understand the customer’s frustration. It seems that our couriers had some trouble in contacting the customer for purposes of delivering his card and we would like to apologise for any inconvenience caused as a result of this. Please note that the proof of evidence provide to RCS, NCR and Credit Ombud clearly show that the courier service CCD Couriers used by RCS Money Credit was on default due to CCD Couriers mist 3 scheduled appointments and it was not in fact me that was at default as the response from RCS implicated. We confirm that the monthly fees charged for September and October 2018 have since been reversed and that no interest was charged on these amounts. Please note that the proof of evidence provide to RCS, NCR and Credit Ombud complaint 1 and complaint 2 RCS voice call-2018-09-03 @ 14-27-36, RCS voice call-2018-09-11 @ 10-44-55) was, (Interest Free First 55 days). According to my calculation 4 October 2018 to 28 November 2018. In order to clarify the amounts charged for late payment, we draw attention to the terms and conditions to which the customer agreed, which provides that “If your account goes into arrears you will be charged default administration costs and any other costs and fees relating to debt collection activities” – although the sales agent mentioned amounts which could be included, the amounts charged are the default administration cost as mentioned. This would apply to any instalments which were not paid on the first of the month, as per the credit agreement (save for the first instalment as mentioned below). Regarding interest for the first 55 days and late payment fees charged for the first instalment, we have determined that, due to an unintentional technical systems error, the customer’s attached welcome pack was only sent to the customer per e-mail on 5 October 2018. As can be seen from the cover letter, this document was set to reach the customer on 21 September 2018. As a result of the unforeseen delay, the customer could not raise the discrepancy regarding the date of first payment or the 55 day interest free period. We realise that this systems error and subsequent charges incurred on the account was not due to any fault of the client. As a token of goodwill, we have credited the customer’s account with R600 to compensate for the interest and charges incurred as a result of the technical malfunction. 6. The agreement was that I will make payment via EFT on the 1st of every month. No banking details accompanied any documentation or e-statements I had to request it 31st of Oct 2018 and it was only send to me via email on Fri 11/2/2018 10:01 AM, at that stage I was not able to access my personal emails due to work related reasons and was out of Town until end of November 2018. On my return I did made an immediate payment R1,430.00 on 3 Dec 2018 as I have received the Banking details, this payment was only allocated to my account on 7th of January 2018 more than 1 month later due to incapacity and problems at RCS so with all other payments I made in time and the allocation made a month later and I am charged with a R101.00 late payment fee. I request that this R101.00 late payment fees [Collection fee] plus the interest on the fees charged to be credited to my account. 7. (RCS voice call-2018 09 11 @ 10-44-55) Collection fee R3.22 + R23.00 + R23.00 = R 49.22 and not as charged R101.00

12 October 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [payment was not late due date [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018] I have only received the banking details beginning of Dec 2018] as the Pre-Agreement Quotation and Disclosure that was send to me via email Wed 3/27/2019 5:26 PM.. 12 November 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [payment was late due to negligence of RCS, I have only received the banking details beginning of Dec 2018]. Payment of 1430.00 on 3 Dec 2018 due to negligence by RCS allocated 7 Jan 2019, payment of 10.00 on 5 Des 2018 allocated by RCS 14 Nov 2019 and before statement was generated.. 12 December 2018 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 4200.00 on 31 Dec 2018 due to negligence by RCS allocated 25 Jan 2019, the payment was made before 1st Jan 2019 due date as agreed and before statement was generated.. 12 January 2019 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 4100.00 on 31 Jan 2019 due to negligence by RCS allocated 19 Feb 2019, the payment was made before 1st Feb 2019 due date as agreed and before statement was generated.. 12 February 2019 Late Payment = R101.00 [Request R101.00 Credit+ interest charged on R101.00] Payment of 2000.00 on 3 March 2019 due to negligence by RCS allocated 26 March 2019. Payment was with in the allowed 7 days as set out by LAW and before statement was generated. Total Late payment credit Request R505 + interest on the amount charged as credit. Please note that the customer’s account is current and continues to attract monthly fees, as per the agreement. However, since his insurance application for loss of income was declined, it would be reckless of RCS to allow any further credit to be obtained by the customer prior to verifying that the customer can afford further credit. Accordingly, we have requested the customer to provide proof of employment in order to have the current block on the account removed and provide access the card.” Proof of employment has been provided to RCS via email on From: C.Groenewald [mailto:***]
Sent: Wednesday, April 24, 2019 17:29
To: '***'
Subject: FW: Complaint Mr. Groenewald
Importance: High From: C.Groenewald [mailto:***]
Sent: Thursday, May 9, 2019 10:16
To: '***'
Subject: FW: Complaint Mr. Groenewald
Importance: High From: C.Groenewald [mailto:***]
Sent: Monday, July 15, 2019 17:48
To: '***'
Subject: FW: Complaint Mr. Groenewald
Importance: High Please will you let us have your comments and feedback, in writing, within 3 days or sooner if possible. Please do not hesitate to contact the writer if you have any further questions. Other concerns that HAS NOT BEEN ADDRESSED: 10. ATM Transaction Charges/fees according to the ATM charges for the BANK ATM I use for example I have used ABSA and Standard bank ATM @ a cost of R25.00 per withdraw, according to the RCS Money credit SMS’s I have received I was charged me between 158.01 to 390.69 ATM Fees per transaction.

11. I was not informed of the max daily cash withdraw of only R 1000 a day.

12. I have twice requested the statement for January 2019 without any success. Did received it on Wednesday 3/27/2019 between (5:26 PM and 5:30PM) 13. Summary of other fees, interest and Transactions I claim back.

a. Summary of Transactions for the period from: 12 September 2018 to 12 September 2018 Total Fees + Interest R158.01 [request full 158.01 + interest on the amount charged as credit] b. Summary of Transactions for the period from: 13 September 2018 to 12 October 2018 Total Fees + Interest R393.26 [Request R 106.15 + interest on the amount charged as credit] c. Summary of Transactions for the period from: 13 October 2018 to 12 November 2018 Total Fees + Interest R1,170.44 [Request R421.59 + interest on the amount charged as credit] d. Summary of Transactions for the period from: 13 November 2018 to 28 November 2018 Total Fees + Interest R758.41 [Request R237.45 + interest on the amount charged as credit] Total interest credit Request R923.20- (2x56.49 credit given) =R810.22 + interest on the amount charged as credit 14. Debit interest R 15.16] & [Debit interest R 474.84] = R490.00 + interest on the amount charged as credit.

15. I requested the reason why my card was cancelled. The Money Card was blocked by RCS since February 2019, why do I have to pay the 56.49 every month Monthly Main Card Service Fee of R56.49 and request that the 56.49 x 4 = R225.96 to be refunded due to it is a card service fee for a card that was blocked by RCS and I cannot make use of this Money Card service by using the card. =Total credit Request R2031.18 + interest on the amount charged as credit. . I request that RCS money Credit and Mercantile Bank restore my credit record at all financial service institutions, Credit Bureau, FAIS and NCR within 7 days. E statements 1) 12 September 2018 What is my balance? R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] What is my minimum due? R7.90 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Summary of all transactions for the period from 12 September 2018 to 12 September 2018 Opening Balance R0.00 Total Payments - Thank you R0.00 Total Purchases R0.00 Total Fees + Interest R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] Closing balance R158.01 [Was charged to my card before it was received or activated 4 Oct 2018] Credit available R29,841.99 Opening Balance R0.00 11/09/***45 Initiation Fee - New Account R100.88 [Was charged to my card before it was received or activated] 11/09/***45 Monthly Main Card Service Fee R56.49 [Was charged to my card before it was received or activated] 12/09/***46 Customer Protection Insurance Premium R0.64 [Was charged to my card before it was received or activated] Closing Balance R158.01 [request full 158.01 + interest on the amount charged as credit] 2) 12 October 2018 What is my balance? R10,416.12 What is my minimum due? R528.31 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Summary of all transactions for the period from 13 September 2018 to 12 October 2018 Opening Balance R158.01 [Was charged to my card before it was received or activated] Total Payments - Thank you R0.00 Total Purchases R9,864.85 Total Fees + Interest R393.26 Closing balance R10,416.12 Credit available R19,583.88 Opening Balance R158.01 06/10/***52 ATM Saswitch Cash Withdrawal Fee R25.07 06/10/2018 M005ABSA ANGELO MALL 1 *** R1,000.00 06/10/2018 PICANHA GRILL AND BREW *** R120.00 06/10/2018 TOPS @ ANGELO SUPER *** R269.90 07/10/***52 ATM Saswitch Cash Withdrawal Fee R25.07 07/10/2018 M005FERRYVALE SC *** R1,000.00 08/10/***52 ATM Saswitch Cash Withdrawal Fee R25.07 08/10/2018 M005DNR Heidelberg Vic *** R1,000.00 08/10/2018 SPAR FERRYVALE *** R116.48 08/10/2018 SPAR FERRYVALE *** R53.98 09/10/***53 ATM Saswitch Cash Withdrawal Fee R25.07 09/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 09/10/2018 GAME- HEIDELBERG *** R1,456.00 09/10/2018 PNP FRAN HEIDELBE *** R960.92 09/10/2018 PNP FAMILY LIQUOR HE *** R219.98 09/10/2018 Checkers Heidelberg *** R212.74 09/10/2018 Shoprite Heidelberg *** R454.85 10/10/***53 ATM International Cash Withdrawal Fee R53.35 10/10/2018 Ferryvale Shopp *** R1,000.00 11/10/***53 Late Payment Fee R101.00 [payment was late due to I have only received the banking details on 11/10/***53 ATM Saswitch Cash Withdrawal Fee R25.07 11/10/2018 M005FERRYVALE SC *** R1,000.00 11/10/***53 Monthly Main Card Service Fee R56.49 12/10/***54 Debit Interest R15.16 12/10/***54 Customer Protection Insurance Premium R41.91 Closing Balance R10,416.12 Cash withdraw and Purchases = R9864.83 [R9,864.85] difference R0.02 Cash Withdrawal Fee = R178.70 Debit Interest [Request Credit] = R15.16 [Interest 55 days free 4 October 2018 to 28 November 2018] Insurance Premium = R41.91 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018, payment date 1st of every month]payment was late due to I have only received the banking details beging of Dec 2018 Monthly Main Card Service Fee = R56.49 [card was activated on 4/10/2018] Total Fees + Interest = R336.77 [Request Credit R 106.15 + interest charged] 3) 12 November 2018 What is my balance? R28,586.56 What is my minimum due? R1,429.33 [RCS voice call- 2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Only received email with banking details to make payment on 2 December 2018 Payment made 3 Dec 2018 R 1430.00 and was only allocated to my account on 7 Jan 2019 Payment made 5 Dec 2018 R 10.00 was allocated to my account on 14 Nov 2018 Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 October 2018 to 12 November 2018 Opening Balance R10,416.12 Total Payments - Thank you -R2,000.00 Total Purchases R19,000.00 Total Fees + Interest R1,170.44 Closing balance R28,586.56 Credit available R1,413.44 Opening Balance R10,416.12 13/10/***54 ATM Saswitch Cash Withdrawal Fee R25.07 13/10/2018 M00525 BEVERLY ROAD *** R1,000.00 13/10/***54 ATM Saswitch Cash Withdrawal Fee R25.07 13/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 14/10/***54 ATM Saswitch Cash Withdrawal Fee R25.07 14/10/2018 M005NIGEL 4 *** R1,000.00 15/10/***54 ATM Saswitch Cash Withdrawal Fee R25.07 15/10/2018 M005DNR Nigel 2nd *** R1,000.00 16/10/***54 ATM Saswitch Cash Withdrawal Fee R25.07 16/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 18/10/***55 ATM Saswitch Cash Withdrawal Fee R25.07 18/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 18/10/***55 ATM Saswitch Cash Withdrawal Fee R25.07 18/10/2018 M005DNR Nigel 2nd *** R1,000.00 19/10/***55 ATM Saswitch Cash Withdrawal Fee R25.07 19/10/2018 M005DNR Nigel Angelo *** R1,000.00 20/10/***55 ATM Saswitch Cash Withdrawal Fee R25.07 20/10/2018 M005DNR Nigel Angelo *** R1,000.00 20/10/***56 ATM Saswitch Cash Withdrawal Fee R25.07 20/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 22/10/***56 ATM Saswitch Cash Withdrawal Fee R25.07 22/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 23/10/***56 ATM Saswitch Cash Withdrawal Fee R25.07 23/10/2018 M005NIGEL 3 *** R1,000.00 24/10/***56 ATM Saswitch Cash Withdrawal Fee R25.07 24/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 25/10/***57 ATM Saswitch Cash Withdrawal Fee R25.07 25/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 27/10/***58 ATM Saswitch Cash Withdrawal Fee R25.07 27/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 28/10/***58 ATM Saswitch Cash Withdrawal Fee R25.07 28/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 29/10/***58 ATM Saswitch Cash Withdrawal Fee R25.07 29/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 30/10/***58 ATM Saswitch Cash Withdrawal Fee R25.07 30/10/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 02/11/***59 ATM Saswitch Cash Withdrawal Fee R25.07 02/11/2018 M005ABSA SPAR FERRYVAL *** R1,000.00 10/11/***62 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/11/***62 Monthly Main Card Service Fee R56.49 12/11/***62 Debit Interest R421.59 12/11/***62 Payments. Thank you -R2,000.00 12/11/***62 Customer Protection Insurance Premium R115.03 Closing Balance R28,586.56 Cash withdraw and Purchases = R19000.00 Cash Withdrawal Fee = R476.33 Debit Interest [Request Credit] = R421.59 [Interest 55 days free 4 October 2018 to 28 November 2018] [payment was made on ……… and not late] Insurance Premium = R115.03 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] payment was late due to I have only received the banking details beging of Dec 2018]. Payment of 1430.00 on 3 Dec 2018 allocated by RCS 7 Jan 2019, payment of 10.00 on 5 Des 2018 allocated by RCS 14 Nov 2019. Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R1 170.44 [Request Credit R421.59 + interest charged] 4) 12 December 2018 What is my balance? R31,334.97 What is my minimum due? R4,183.33 [exceed R2172.32 Interest, Service fee, Insurance included, payment date 1 Jan 2019] Payment made 31 Dec 2018 R 4200.00 and was only allocated to my account on 25 Jan 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 November 2018 to 12 December 2018 Opening Balance R28,586.56 Total Payments - Thank you -R10.00 Total Purchases R2,000.00 [no purchases was done REV OF INCORRECT PAYMENT R2,000.00 previous month correction] Total Fees + Interest R758.41 Closing balance R31,334.97 Credit available R0.00 Opening Balance R28,586.56 14/11/***63 REV OF INCORRECT PAYMENT R2,000.00 14/11/***63 Payment. Thank you -R10.00 11/12/***71 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/12/***71 Monthly Main Card Service Fee R56.49 12/12/***72 Debit Interest R474.84 12/12/***72 Customer Protection Insurance Premium R126.08 Closing Balance R31,334.97 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest [Request Credit] = R474.84 [Interest 55 days free 4 October 2018 to 28 November 2018 request 15 days free interest = 474.84/30=15.83x15=R237.45 interest free = interest charged to me on 2000.00 mistake of REV OF INCORRECT PAYMENT R2,000.00] Insurance Premium = R126.08 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] Payment of 4200.00 on 31 Dec 2018 allocated by RCS 25 Jan 2019, the payment was made before 1st Jan 2019 due date as agreed. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 [card was activated on 4/10/2018] Total Fees + Interest = R758.41 [Request Credit R237.45 + interest charged] 5) 12 January 2019 What is my balance? R30,681.95 What is my minimum due? R4,797.61 [exceed R2172.32 Interest, Service fee, Insurance included, payment date 1 Feb 2019] Payment made 31 Jan 2019 R 4100.00 and was only allocated to my account on 19 Feb 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 December 2018 to 12 January 2019 Opening Balance R31,334.97 Total Payments - Thank you -R1,430.00 Total Purchases R0.00 Total Fees + Interest R776.98 Closing balance R30,681.95 Credit available R0.00 Opening Balance R31,334.97 07/01/***79 Payments. Thank you -R1,430.00 10/01/***80 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/01/***81 Monthly Main Card Service Fee R56.49 12/01/***81 Debit Interest R496.03 12/01/***81 Customer Protection Insurance Premium R123.46 Closing Balance R30,681.95 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R496.03 Insurance Premium = R123.46 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018 payment date 1st of every month] Payment of 4100.00 on 31 Jan 2019 allocated by RCS 19 Feb 2019, the payment was made before 1st Feb 2019 due date as agreed. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R776.98 [Request Credit R 106.15 + interest charged] 6) 12 February 2019 What is my balance? R27,204.03 What is my minimum due? R1,927.93 [payment date 1 March 2019] Payment made 3 March 2019 R 2000.00 and was only allocated to my account on 26 March 2019. Request credit on late payment fee and interest charged on the amount to be credited. Summary of all transactions for the period from 13 January 2019 to 12 February 2019 Opening Balance R30,681.95 Total Payments - Thank you -R4,200.00 25/01/2019 Total Purchases R0.00 Total Fees + Interest R722.08 Closing balance R27,204.03 Credit availableR2,795.97 Opening Balance R30,681.95 25/01/***84 Payment. Thank you -R4,200.00 10/02/***90 Late Payment Fee R101.00 [payment was made on ……… and not late] 11/02/***90 Monthly Main Card Service Fee R56.49 12/02/***90 Debit Interest R455.13 12/02/***91 Customer Protection Insurance Premium R109.46 Closing Balance R27,204.03 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R455.13 Insurance Premium = R109.46 Late Payment Fee = R101.00 [Request R101.00 Credit+ interest charged on R101.00] [RCS voice call-2018-09-11 @ 10-44-55 First payment 1 Nov 2018] Payment of 2000.00 on 3 March 2019 allocated by RCS 26 March 2019 payment was with in the allowed 7 days as law set out. [payment was made on ……… and not late] Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R722.08 [Request Credit R 106.15 + interest charged] 7) 12 March 2019 What is my balance? R23,254.09 What is my minimum due? R1,162.71[payment date 1 April 2019] The statement received 28/03/2016 state that the amount of R1057.06 are due 22/04/2019, Payment made 29 March 2019 R 800 + R 257 and was allocated to my account on 30 March 2019. I did received a 3rd statement 03/04/2019 stated that another amount of R1004.20 are due 28/04/2019. It is impossible that 3 amounts are due in the same month. Credit of R56.49 was given on 22/03/2019 and another credit of R56.49 was given on 28/03/2019 for Main Service Card Fee Summary of all transactions for the period from 13 February 2019 to 12 March 2019 Opening Balance R27,204.03 Total Payments - Thank you -R4,100.00 1 Total Purchases R0.00 Total Fees + Interest R150.06 Closing balance R23,254.09 Credit available R6,745.91 Opening Balance R27,204.03 19/02/***92 Payment. Thank you -R4,100.00 11/03/***99 Monthly Main Card Service Fee R56.49 12/03/***00 Customer Protection Insurance Premium R93.57 Closing Balance R23,254.09 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest = R0.00 Insurance Premium = R93.57 Monthly Main Card Service Fee = R56.49 Total Fees + Interest = R150.06 [Request Credit R 106.15 + interest charged] The statement for the same month due amount and dates I have received 12 March 2019, Statement Date 03/04/2019 Due Date 28/04/2019 Payment Amount Due 1 004.20 and 12 April 2019 totally differs 8) Statement Date 03/04/2019 Due Date 28/04/2019 Payment Amount Due 1 004.20 12 April 2019 What is my balance? R20 221.90 What is my minimum due? R1,011.10 [payment date 1 May 2019] Payment made ….. 2019 R ….. and was only allocated to my account on ……… 2019. Request credit on late payment fee and interest charged on the amount to be credited. The statement received 28/03/2016 state that the amount of R1057.06 are due 22/04/2019, Payment made 29 March 2019 R 800 + R 257 and was allocated to my account on 30 March 2019. I did received a 3rd statement 03/04/2019 stated that another amount of R1004.20 are due 28/04/2019. It is impossible that 3 amounts are due in the same month. Credit of R56.49 was given on 22/03/2019 and another credit of R56.49 was given on 28/03/2019 for Main Service Card Fee Summary of all transactions for the period from 13 February 2019 to 12 March 2019 Opening Balance R23,254.09 Total Payments - Thank you –R3 057.06 Total Purchases R0.00 Total Fees + Interest R24.88 Closing balance R23,254.09 Credit available R9778.09 Opening Balance R23,254.09 22/03/***03 Monthly Main Card Service Fee Reversal -R56.49 26/03/***04 Payment. Thank you –R2,000.00 28/03/***05 Monthly Main Card Service Fee Reversal -R56.49 30/03/***06 electronic Transfer -R257.06 30/03/***06 electronic Transfer -R800.00 11/04/***10 Monthly Main Card Service Fee R56.49 12/04/***11 Customer Protection Insurance Premium R81.37 Closing Balance R20,221.91 Cash withdraw and Purchases = R0.00 Cash Withdrawal Fee = R0.00 Debit Interest [Request Credit] = R0.00 Insurance Premium = R81.37 Monthly Main Card Service Fee = R56.49 = -R56.49 = -R56.49 Total Fees + Interest = R24.88 Yours faithfully | | Anthony Mpyatona Case Management | Office of the Credit Ombudsman 5 Hunter Street, Cnr Bram Fischer, Fernridge Office Park, First Floor, Silver Fern Building Ferndale, Randburg Postal: P.O. Box 805, Pinegowrie 2123 Tel: +27 (0) 11 *** Direct: +27(0) 11 *** Fax: *** Web: http://www.creditombud.org.za