RCS Group ***** department is a nightmare

Item: RCS
Rating: 1
Author: Raesibe P

Someone used my personal information to open a ********** revolving credit card with RCS group (Massbuild) valued at R40000. I lodged a dispute on the 26 of November 2019 and more than 28 days later there is no resolution and this specific account which i hv no knowledge of appears on my credit profile. I tried many times to get hold of their ***** department with no success. What must i do to get this matter resolved?? Should i head straight to ombudsman because there is no resolution in this regard? I am so angry because I never opened this account n here I am suffering because of RCS which i hv no knowledge of until my name was used in their company.

Helpful (0)

Replies (3)

RCS's replyOfficial

29 Dec 2019, 08:04

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply29 Dec 2019, 08:04

Official

Raesibe P's updateReviewer Update

29 Dec 2019, 13:07

But you always say you have escalated the matter but I have never received a call from your company since my complaint in November

Raesibe P's update29 Dec 2019, 13:07

Reviewer Update

But you always say you have escalated the matter but I have never received a call from your company since my complaint in November

RCS's replyOfficial

06 Jan 2020, 13:02

Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group

RCS's reply06 Jan 2020, 13:02

Official