RCS GROUP *****

On the 24th of April, I attempted to purchase Telkom data to the value of R140 via the RCS App. The charge went through but I never received the data. I called the centre and finally got through to an agent who told me that the app wasn’t working at the moment, and to give the matter about 14 working days to be resolved and that my balance would go back to what it initially was before the transaction was made. I waited for 14days and called again and again. Since then I’ve been waiting for this matter to be fixed but it doesn’t look like anything has been done. its almost the next debit date and the issue haven't been fixed, and what about the extra costs I'm being charged for. isn't this **********? I curse the day I opened this account with them. it's really been a nightmare. I don't even know what to do anymore. :(