RCS group -Edgars

I'm a edgars account holder I'm writing this review on RCS because according to my knowledge the RCS group acquired edgars. I'm totally dissapointed and dissatisfied with edgars/ RCS group and it's useless customer service. Last month I paid my account in full and requested that it be closed. I was told by the agent on the phone that my account would be closed within 3 days..I also received an email which stated this information. To my surprise I received a statement this month that I owe an amount of R332 and this is because of cell phone insurance and funeral policies I had with edgars. I'm surprised because for the whole year there was no charges for insurance or funeral policies when I received my statements and I have proof. Now all of a sudden that I paid up my account I suddenly am charged for insurance and funeral cover which was not charged for the whole year. In my knowledge and according to legislation once a consumer stops paying insurance or stops making payments on a funeral policy after 3 months then those insurance cover and funeral cover lapses. Why then do I have to pay now for funeral cover and cell phone insurance. THIS IS EXPLOITATION. I REFUSE TO PAY EDGARS/RCS group the amount it's unfair. YOUR SERVICE IS USELESS. CLOSE MY ACCOUNT AND STOP EXPLOITING HARD WORKING PEOLE LIKE MYSELF