MM
Myril M
1 reviews | Active since Sept 2020
08 Sept 2020, 18:44
RCS Group are Account ******s!
RCS Group are Account ******s. Edgars has sent me written confirmation that as long as my account has no outstanding balance, I would not have to pay service fees and interest. RCS Group has been taken over my account which has a negative balance (-R75,37). Without informing me they have charged me interest and services for having a negative balance. It's been over 3 weeks and the issue has not been rectified.
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Myril M's updateReviewer Update
09 Sept 2020, 05:17I initially had a negative balance of one rand something. However Edgars has charged me interest and services fees amounting to R73.39. I knew that this was incorrect, but disturbed by the appalling Edgars customer service when I queried this, I paid the amount and requested to close my account. Upon stating the reason for closing my account, the matter was escalated and a reversal on my account was done together with an apology. I was assured by Edgars that my balance was at -R75.37 and that the Service fee will not charge for as long as there is no outstanding balance. Again it happened and I recieved written proof from Edgars that this would not happen again. However I received a statement from Edgars stating I have a negative balance of -R29.37. Alarmed by this I immediately contacted Edgars, they had blamed the RCS Group for this. I contact RCS Group and they claim that my account doesn't exist on their system. So Edgars policies should apply to my account not RCS. After several attempts, I go instore and the manager, agrees with me that it is not Edgars policy to charge service fees negative or zero balance. It clearly states service fees and interest on debit balances. The manager further shows me the RCS and Edgars system showing inconsist amounts. She said my account had appeared on 2 systems, and that if a migration occurred then my account should only reflect on one system and that was not the case. In store the manager and I tried speaking to customer of RCS but to no avail. The issue has dragged on for over 3 weeks, and has cost me alot of time, money , energy. It must be made very clear to RCS management, that this behaviour is unacceptable. RCS and Edgars ********** activities need to be exposed. I also advised customer service that my credit balance was incorrect as I only approved a credit balance of R7000, a few years ago but it now reflects R7613 which I did not consent to. It is clear that I want my account refunded and I don't wish to have an account with RCS and Edgars afterwards.
MM
Myril M's update09 Sept 2020, 05:17
Reviewer Update
I initially had a negative balance of one rand something. However Edgars has charged me interest and services fees amounting to R73.39. I knew that this was incorrect, but disturbed by the appalling Edgars customer service when I queried this, I paid the amount and requested to close my account. Upon stating the reason for closing my account, the matter was escalated and a reversal on my account was done together with an apology. I was assured by Edgars that my balance was at -R75.37 and that the Service fee will not charge for as long as there is no outstanding balance. Again it happened and I recieved written proof from Edgars that this would not happen again. However I received a statement from Edgars stating I have a negative balance of -R29.37. Alarmed by this I immediately contacted Edgars, they had blamed the RCS Group for this. I contact RCS Group and they claim that my account doesn't exist on their system. So Edgars policies should apply to my account not RCS. After several attempts, I go instore and the manager, agrees with me that it is not Edgars policy to charge service fees negative or zero balance. It clearly states service fees and interest on debit balances. The manager further shows me the RCS and Edgars system showing inconsist amounts. She said my account had appeared on 2 systems, and that if a migration occurred then my account should only reflect on one system and that was not the case. In store the manager and I tried speaking to customer of RCS but to no avail. The issue has dragged on for over 3 weeks, and has cost me alot of time, money , energy. It must be made very clear to RCS management, that this behaviour is unacceptable. RCS and Edgars ********** activities need to be exposed. I also advised customer service that my credit balance was incorrect as I only approved a credit balance of R7000, a few years ago but it now reflects R7613 which I did not consent to. It is clear that I want my account refunded and I don't wish to have an account with RCS and Edgars afterwards.