SN
Sibongile N

1 reviews | Active since Feb 2015

19 Oct 2020, 07:33

RCS Group and Game Stores are very cunning and shrewd.

I reported my matter on Hello Peter regarding the RCS Group. No one has since called to assist me, instead I’m still receiving calls from the collections department. I app**** for my Credit Assistance Insurance as I currently owe RCS an amount of R9000 but I’m unemployed due to COVID-19. I have had challenges servicing my account until April 2020, my records clearly indicate that. I have been a RCS Group client for 6yrs, the type of treatment I’m receiving leaves much to be desired. I’m very disappointed. I even sent them a Facebook message, they requested my ID number and I furnished them with my details, this was over a week ago, no one has since come back to me. I intend to take screenshots of all my efforts and post them on all social networks just to create awareness about how shrewd and cunning the RCS Group is, now that I need my Credit Assistance policy you carry me through this season, I’m being given the run around, I put in my application in July already. No one is coming back to me.

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Replies (1)
RCS
RCS's reply19 Oct 2020, 08:29
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group