RCS group a mess

Since RCS group took over the Edgars accounts it has been a nightmare to work with them. I have experience the worst customer service experience and there is no accountability. RCS are messing up account balances and credits/ refund.

I did a credit on 25 November and to date it is still not showing in my statement. My outstanding balance is not less the credit amount. I made an enquiry at Edgars Sandton city on 16 December 2020 and I was referred to their head office. Proof of purchase and credit were sent to their enquiries and payments department on 17 December but to date no response , no credit on my account. Again I did follow up at Edgars Mall of Africa and they sent an email enquiry to their merchant but to date still no response.

I'm so sick of this poor service level and incompetence and inefficiency in their system. Its easy to make purchases but is a nightmare to get a refund ir credit.

Its like RCS was never ready for this take over.

They have the worst customer service personnel...clueless and ***********

Miss A