EN
Elelwani N
1 reviews | Active since Jan 2021
29 Nov 2023, 10:07
RCS giving false response to cover their backs
Good day
Last week I wrote a review about RCS and about I was unhappy and being taken back and forth, so on their response I was told that my issues have been resolved. To my surprise today when I called the lady that I spoke to indicated that nothing has been resolved and that the account has not been updated. Yet RCS said all has been resolved…
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Replies (3)
RCS's replyOfficial
29 Nov 2023, 10:10 Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's reply29 Nov 2023, 10:10
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's replyOfficial
29 Nov 2023, 11:43Hi
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
RCS's reply29 Nov 2023, 11:43
Official
Hi
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
RCS's replyOfficial
02 Dec 2023, 16:17 Hi
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
RCS's reply02 Dec 2023, 16:17
Official
Hi
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.
Elelwani , thanks again for being in contact and for your patience. Thank you for taking our call to advise and assist.
We have sent you an email (please also check your spam inbox just in case). Please let us know if you need any further assistance.