RCS Game's promises not worth anything

On Monday (5 days ago) I urgently needed just a written confirmation that I did pay my RCS Game shop account the day before and that it is up to date, since there is no way to get any confirmation of this although your agents can see on your system my account is paid up to date. On Monday I wanted to buy a car. Only one thing stopped me from getting finance approved. Game listed me on ITC for paying R400 short. The needed prove from Game that I did pay the last payment. That is all. I phoned RCS/Game from the dealer and the lady confirmed my account is up to date and that she put in a request to the relevant department to email me this prove. I waited an hour. Nothing. Then I drove to Game store in Hazyview and spent an hour being sent from one person to another. Not anyone of them could help me to get a prove of any kind that I paid my monthly I stallment. They could see I am up to date but for some reason there was no way to print this for me. They called RCS and the lady answering there had the weirdest answer. She could not help me because - listen to this joke: my account is in arrears for many years and has been stopped and handed to a third party years ago!!!!!! Crazy. ***********, unreal. Where do you get people to work for you??? Then it was already after four and the dealer and banks closed already. Following day (Tuesday) I phoned RCS again. The lady answering then told me she can see on the system my account is up to date and that she will send a request to the relevant department to send me an email confirming this. Oh but then she said she see that there has already been a request put in to email me the prove. I said yes but I did not get it. She then told me another crazy thing. It takes 48 hours before they can email me suce a prove of my payment and account status. Why???? Well it's now been 192 hours and no email was still sent to me. After the previous hellopeter complaint I was sent this reply on hellopeter:

We acknowledge receipt of your complaint with *** and apologise for any inconvenience caused.

We referred the matter to RCS, the Credit Provider, who will contact you to discuss this matter. You may also contact them on ***or **********

Firstly no one contacted me to discuss this matter, I got no email as oromised twice, and the car I tried to buy has been sold to someone else. Thank you very much RCS Game for your ignorance and incompetence. And believe me I will be an advocate in telling people of your pathetic service all over. I just really want to know why, if an account is up to date there is no way to give the customer confirmation of this, as the next statement is only due on the 11th, and there is really no way according to you to show that a customer has paid his account, even though you can see on your system it has been paid up to date. This is unheard of!!!!

But let me pay R 400 late one time you are super quick to send me letters on email and phone calls to tell me you want money!

People reading this: think twice before opening an RCS account their support system does not exist!!!