RCS Game - The worst service

Hi,

I would like to lodge a formal complaint against your collections department. I’m aware that I have made a short payment of R 299.64 at the beginning of October 2020 as I was waiting for more funds from clients, as I’m self employed. In the middle of October 2020 a lady phoned me and I said that I will make a payment at the end of October 2020 to bring the account up to date. She said that she will place a note on the account and I was happy. I know that the account was at the beginning of the year behind and I did bring the account up to date and every since I have been keeping to my monthly payments.

Yesterday (28/10/2020), I was basically physically harassed by your staff and I do see this as a very serious matter, after I have said that I will make the short payment at the end of October 2020 with my normal installment. None of your staff as ever once asked if it is a convenient time for me to speak and I have been busy with clients. I have asked at one point if there is a note on the system and then I’m being told no, thus I have been rude to your staff as they are not doing their work properly.

Now, I do not have a problem of your company phoning me once, or maybe twice, but getting 10 calls in one day for one simple matter that was arranged was totally uncalled for. This is humiliating and it does feel like I’m being victimized and targeted by your company.

I’m attaching screenprints from my phone showing the amount of calls that I have received in 1 day.

Calls were made as follows and your staff is also rude, doesn’t listen as is obnoxious:

28 October 2020:

- Number: *** - Times: 08:35 Number: *** 08:41 Number: *** 10:49 Number: *** 11:19 Number: *** 11:27 Number: *** 12:58 Number: *** 13:17 Number: *** 14:02 Number: *** 14:54 Number:*** 16:17

Today: 28/10/2020 *** 08:47

One of your consultants have even screamed at me over the telephone that I MUST PAY my account and thus I told her to ‘**** OFF’!

How would you react if you are busy with a client and get a call from a company every 45 minutes while you busy with a client? Of course you will become irritated and ANGRY!

My point is now proven as I have spoken this morning to Tobani Sithole @ 09:10 and I asked him calmly questions about if there is an arrangements on the system, and why are they phoning me 10 times in one day. He took it very personal when I said to him that the staff is little pawns sitting with a pre- written script. Your staff is not supposed to take things personal as they are representing the company, RCS. I hace then asked Tobani Sithole to put me through to his supervisor and I spoke to a Rieshqa Manuel and I explained the situation now for the 3rd time. She also did not listen and I got no awsner from her as well. I loose all respect for anyone if I’m being HARRASED AND VICTIMIZED and thus I will speak my mind and plainly say ‘**** YOU!’ I really do not care what you as a person think as I’m not your friend but indeed a client of a company and I have paid my account every month from March 2020.

I have asked in April if there is anyway that you can reduce my installment and if you can transfer the balance over to a 36 months period as my company has been badly affected by COVID-19. I emailed and to date have not receive one single reply. I have phoned your call centre in May 2020 to arrange this and the agent said, not problem, she will arrange it with your administration department. A stupid small amount was transferred and in August 2020 I send an email asking that you must correct it. They transferred this back to the revolving account and no courtesy call was given.

Please do not LECTURE ME about the use of language as your consultants are rude, obnoxious and disrespectful. I WILL not be treated this way. If you listen to previous calls before October 2020, you will find that I have always spoken in a respectful way to your staff.

I have also been unable to access your MOBILE Application as well as your website. And the website is just saying that I cannot access the account and that I must phone your call centre. This problem has been going on since the beginning of the year. If I have not received statements via email, then how in the world was I supposed to know what is happening on my account.

If I do not receive a conceiveable answer within a weeks time then I will be forwarding this matter to Afriforum and the International Race Relations Institute as well as the consumer tribunal, as I want to know why I’m being victimized and targeted as it seems that this is an race issue. I have to now time (12:35) not received one single call as yet from your collections call centre, SO this is proof that I’m being targeted by your staff.

I want a written apology from your CEO regarding this matter.