RCS GAME terrible service on claims

Item: RCS
Rating: 1
Author: Valdo F

I have app**** for an insurance claim in April. every week I get calls because I cant pay my installment because of covid 19. Nothing has changed since I app**** for the claim as I am getting less now and have not received salary as yet. It has been approved today and now I get a mail saying I'm in arrears again. Must I apply again now or what, if i say i app**** they say the don't receive communication from claims.

Helpful (0)

Replies (3)

RCS's replyOfficial

13 Jul 2020, 16:20

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply13 Jul 2020, 16:20

Official

Valdo F's updateReviewer Update

16 Jul 2020, 13:16

Still no communication from RCS...

Valdo F's update16 Jul 2020, 13:16

Reviewer Update

Still no communication from RCS...

RCS's replyOfficial

28 Jul 2020, 12:46

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply28 Jul 2020, 12:46

Official