RCS Game Store Card is a NOOOOOO GOOOO!!! terrible service when you want to leave their business. Pathetic

This is by far the worst customer experience I've experienced. I settled my account 2 months ago and asked for it to be closed in store at the RCS desk. I was placed on a call with head office which they confirmed that my account will be closed in the followings to come, a few weeks ago I learned that my account is still open, to top it off the available balance keeps on decreasing and I know this is a tactic to milk more funds which they claim they cant do anything as it is "administration cost" although I requested long ago for the account to be closed, I first closed it at menlyn mall game, then a few weeks ago at the glen game again, spoke to head office consultants who are too rude to be employed. You ask them relevant questions about your account not being closed and the best these brats can do is leave the call hanging because they feel offended have no regarded for TCF standards or professionalism. As it stands my account still remains open after 2 unsuccessful requests to close it. let me make this clear, RCS group game store card, I will not be paying any administrative fees or any additional costs stemming from an account that was supossed to be closed 2 months ago, this is sickening to say the least. why should be jump through 10 thousand whoops to close an account, this is not very far from inducement, I will report this to the relevant regulator if it remains open by the end of this week. You can call me on ***, dont ask me to call you and e-mail you again, Ive been doing that for the last 2 months. I look forward to a closed account this week