RCS Game remains a logistical challenge

I opened an RCS Game Account over two weeks ago, but after countless attempts to register using the app, it always stalls at the facial recognition step. I eventually went to the Jeffreys Bay Game store for help, only to be told they generally don’t work on Mondays. When I returned on Tuesday, it took ten pager calls before someone finally showed up. The staff member called RCS to link a card but realised the cards in-store were old or dormant. I was given a dormant card with a different account number, which I only discovered after calling RCS to link it and being told to go back to the store for another card. After several more calls, RCS eventually agreed to courier me a card. Since I’m on holiday until January, I’ll only get it when I return, and I’ll still have to go through the frustrating registration and card linking process. If this is how Game treats its customers, I wouldn’t recommend anyone open an RCS Game account—it’s a complete logistical nightmare.