RCS GAME PAY BACK THE MONEY!!!

On 29 March 2021 I made an online purchase for a JVC 32" tv order #***, which was delivered on the 31st. On the 31st March I settled my account and it got to -R2.37, 1st April, my sister, whom the tv was delivered to discovered that the tv screen was damaged and she informed Game customer care who then investigated the matter and said they will exchange the tv for one in good condition. 26 April 2021 I as the account holder received an email which stated that my store account has been refunded with the value I paid for purchasing the tv R2 590, I rep**** kindly the following morning making a request that the money be paid into my Capitec bank account cos now my store account card is sitting at -R2 595. I received a reply from Ruqaiyah which said that the transaction was processed on the 28th April I therefore have to wait 3-5 working days my bank to clear it. Well it's been more than 8working days, when I enquire, I'm being taken from pillar to post and my patience has run out. The damaged tv was collected on the 3rd of May

I am being told sob stories about how "the money was refunded into the original account (store card that is) that made the payment", HOW STUPID????, upon my request for the refund to be transferred, I sent a picture of my bank card which is the one I ALWAYS use to pay my game store card, but today the same bank card is no longer enough???, the very same bank card I've used to get myself a cash advance at a blink of an eye from RCS is no longer good enough to get me my refund back????, if this was a request for a loan, I would have probably recieved the money within 2hours, but because it's my money I have to struggle and stress over it, DESPICABLE!!!!!