RCS GAME / DION STORE -********** Case

I received a notification from my bank for a Game / Dion debit order. I phoned Game and they told me to phone RCS and enquire with them to my surprise they told me that there are two accounts that were opened using my name and my details. Although I never signed anything, I am now in debt of +/- R100 000. They asked me to open a ********** case, which I did, and send all the requirements they requested. Promised to call me back within 21 days and let me know how the investigation went. It has been a month now no one phoned when I phone they made me wait on the line for more than 30 minutes and guess what they are still busy with investigation. I am very disappointed and angry because I believe proper investigations should be done before any accounts are open or any purchases done. The way I am so angry I cannot even purchase anything from Game stores. I would not advice anyone to open an account with RCS; they are the worst company ever.