YM
Yonela M

1 reviews | Active since Jul 2024

22 Jul 2024, 19:26

Rcs game card showed me flames

Jah ne what a bad experience and bad receive from RCS Game...I settled my account on May 2024 from then i have never purchased anything with my rcs game card,suddenly when I check on my app it shows that I owe R2700 and some cents and mind you I have never ever purchased anything on that month even on the following months,even worse they owe me R500 refund till today am not refunded my money back instead they add some purchases I never made this year or even after I settled the entire account....what's happening with you guys..this it's really frustrating I don't wanna lie,now am stranded I can't even use your card because you guys have not fixed what you have created,because it's really a mess and it's not understandable, aiiii I regret opening this rcs game card cause wow.i just feel ****med

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Replies (2)
RCS
RCS's reply23 Jul 2024, 07:57
Official
Good day, 

We herewith acknowledge receipt of your complaint.
 
Feedback will be provided as soon as we have completed our investigation.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***  Kind Regards, RCS Group 

RCS
RCS's reply23 Jul 2024, 09:02
Official
Good day,

We are pleased to inform that your complaint has been resolved. 

We trust you find the above in order. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***  Kind Regards, RCS Cards