LC
Lucinda C
1 reviews | Active since Aug 2020
18 Jul 2023, 11:51
Rcs game card Payments not allocated
Refiloe Mfazwa <***> this person I first dealt with regarding my rcs account, then A manager called Vi's with nothing but empty promises.
On the 23rd of June I made a payment of R5000, then 5th July 2023 R500, to date no allocation and needless to say iv been handed to lawyers whereas I made payment of 5500 way over my expected payment. Iv sent through proof of payment numerous times and yet I still get asked for proof. No one knows what they doing and its very frustrating, my credit score will now be affected by this ****!!!
Today I get another email 18th of July asking me for proof, can someone just take some action please!!!!
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
18 Jul 2023, 11:55Good morning Luncinda Claasen,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Jul 2023, 11:55
Official
Good morning Luncinda Claasen,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
LC
Lucinda C's updateReviewer Update
20 Jul 2023, 15:42So here I am again!!!!!!!! Still nothing done on my account, I want my 5000 allocated or the legal way is what we will do. I'm tired of getting sms. For all I know is this money could have been de*****ed. Catch a serious wake up!!!
LC
Lucinda C's update20 Jul 2023, 15:42
Reviewer Update
So here I am again!!!!!!!! Still nothing done on my account, I want my 5000 allocated or the legal way is what we will do. I'm tired of getting sms. For all I know is this money could have been de*****ed. Catch a serious wake up!!!
RCS's replyOfficial
04 Oct 2023, 11:56Hi Lucinda
We would like to know if your query was resolved to your satisfactory.
Regards
RCS Cards
We would like to know if your query was resolved to your satisfactory.
Regards
RCS Cards
RCS's reply04 Oct 2023, 11:56
Official
Hi Lucinda
We would like to know if your query was resolved to your satisfactory.
Regards
RCS Cards
We would like to know if your query was resolved to your satisfactory.
Regards
RCS Cards