RCS Game card *****

Good day I had an rcs card via Game for the past 12 years and I was using it here n there and always paid my account in full so for the past two years I was not using it and it had a minus credit on it and the on the 29 July 2022 a purchase of R10.979 was made all the way in Eastern Cape which I was not aware of until I went to Game to make a purchase and I was told that I don’t have available FUNDS to my surprise I found out that someone made a purchase with my card in EC for almost 11k, that’s when the ***** process started I filled in the forms there by Game wonderpark n provided them with everything they wanted mind you I still had my card on me n never travelled to EC nor know anybody there.

Fast forward to November I get an sms telling me that I should provide an sim swap report or I will be liable to pay that amount and I’ve never did a sim swap in the past 5 years but I go to vodacom n get the lm the info that they want n on the report that vodacom gave shows no sim swap, I send it to Latash there by ***** department and I’m told that if the report doesn’t show a sim swap then I am liable to pay the amount that I was *****ed with, which to me is totally unfair because I received nothing on my phone when the ***** was done n now I am liable to pay a huge amount just because I can’t produce a sim swap report

I have been sent from pillar to post n now I am threatened that I will be handed over to the lawyers because of failure to pay the amount, no further investigation were done n now I have been pinned to pay 11k for something I had nothing to do with please help