RCS Game card and game stores bad service going on for 3 Months

Wow I can't even explain how I feel right now. I had ***** on my account I logged it the beginning March. Only now have they finally said it's sorted out. They cannot send me a statement or give me anything until I went to a game store. I went to cradel stone today and got told no one from Rcs is there went to key west only to have then say they always struggle to get hold of the ***** department. Finally they answered and then hung up on the lady that was helping. Only to be told I must come back another day. I've been calling endlessly and asked for a email on the outcome but no one can help me. I am so angry with the service all I want is my statement so I can pay it off as I never want to go through this again 3 months is ridiculous to sort something out. I can't belive this service and have no idea how to get this fixed.