PW
Pieter W

1 reviews | Active since Feb 2018

21 Aug 2019, 14:03

rcs - game card

I had a game card - i believe given by rcs and while i used the card everything works as you would like it to work, no issues,

BUT CANCELL card and trouble starts, you can go to game and cancel card, they would call rcs and you confirm telephonicaly you need your card cancelled, i even left R80 for any fees it might incur

so 2 MONTHS LATER - and i still get statements declaring monthly fees, and you can go and complain at game - all is to no avail, apparently if you have a card, rcs holds you to account for life for i cannot close this account no matter what

0
Replies (3)
RCS
RCS's reply21 Aug 2019, 17:06
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards,RCS GROUP
RCS
RCS's reply26 Aug 2019, 11:56
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

We trust you find the above in order. 

Kind Regards, RCS GROUP
RCS
RCS's reply30 Aug 2019, 11:25
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

We trust you find the above in order. 

Kind Regards, RCS GROUP