RCS Game

I had a game account which was paid off. I requested a settlement letter and was actioned a day later and POP was sent off, it took them 4 months to allocate the funds and up until today they still want to pay a certain balance that I am not sure where it originates from, to top it affected me in Credit Bureau. When I call to sort out the matter I am being sent from pillar to post by the employees. I am not sure if it lack of training or just plain dumbness from their side. I think I will refer this matter to the NCR for the incompetence and to dishonor my name for their incompetence