CS
Christine S
1 reviews | Active since Nov 2014
25 May 2022, 13:30
RCS Game account disputes horrible service
Hi I have a dispute on my game card since beginning of March because someone hacked my account and managed to spend money. I cannot get a statement because it's blocked whenever I call disputes no one answers when I call rcs they transfer me to disputes and no answer. I don't know what else to do I've emailed no response. This is unacceptable I'm on hold at the moment for already 45min. Please help me.
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Replies (2)CS
Christine S's updateReviewer Update
25 May 2022, 13:41They finally answered after about 48min they said they have to escalate it and they have a back log. Still not sorted out.
CS
Christine S's update25 May 2022, 13:41
Reviewer Update
They finally answered after about 48min they said they have to escalate it and they have a back log. Still not sorted out.
RCS's replyOfficial
27 May 2022, 13:19Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply27 May 2022, 13:19
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group