NvdW
Nico van der Westhuizen
1 reviews | Active since Oct 2011
01 Jul 2020, 08:18
RCS Galaxy NONSENSE
So far I have paid every month over the amount that was stated. Now they keep on sending me demands to pay them. I have phoned them and SENT the messages with proof of payments for the last 3 months 3 times now. Today I get a message that says "Our system reflects that no payment has been received on your GALAXY account as per your arrangement of R580.00 which was supposed to be paid by the 2020-06-25." I also attached another email address to my wife as recipient, and she got it. So the emails went through.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
01 Jul 2020, 08:42Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply01 Jul 2020, 08:42
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NvdW
Nico van der Westhuizen's updateReviewer Update
06 Jul 2020, 09:01This MORNING AGAIN! After sending PROOFS of payment that WE ARE NOT behind, they phone me this morning and want to complain that my wife is behind??????
I have had ENOUGH!
I have had ENOUGH!
NvdW
Nico van der Westhuizen's update06 Jul 2020, 09:01
Reviewer Update
This MORNING AGAIN! After sending PROOFS of payment that WE ARE NOT behind, they phone me this morning and want to complain that my wife is behind??????
I have had ENOUGH!
I have had ENOUGH!
RCS's replyOfficial
07 Jul 2020, 10:02Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply07 Jul 2020, 10:02
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
NvdW
Nico van der Westhuizen's updateReviewer Update
09 Jul 2020, 11:54Thank you. Specially thanks to the woman that helped me after complaining on hellopeter.
NvdW
Nico van der Westhuizen's update09 Jul 2020, 11:54
Reviewer Update
Thank you. Specially thanks to the woman that helped me after complaining on hellopeter.