RCS full of excuses.

I have a RCS card that i have paid in full. i went to the store got a settlement value and paid the amount and sent the payment to the email address provided by the RCS settlement department its almost two months and I've only heard excuses from RCS why they cant close the account one reason after another the debit order for the R27 service will be stopped on the 1 December 2020 if RCS does not close the account.