RCS Frustration

Trying to get hold of this company either in store or on phone or email is a nightmare you will never recover from. it has taken 3 days to reach a human voice who just asks questions to confirm you are you. they have an sms notification system but do not use to contact when there is suspect movement on the account rather they block and then I have had to spend R 35.00 airtime holding for non responses. on a limited contract that is a lot of money. still they cannot clarify nor have they responded to email sent early today, will probably be in my grave before they do that. their time is spent trying to increase credit limits via cold calling than spending time on their existing client base.