RCS ********** transaction, No Feedback

On Friday the 1st of February 2019, I received an sms notification for a purchase on my Game Account of R3939.88, while I was at work. I called Game to report that the transactions was ********** and that this a case of ****** identity. I was advised to send a Copy of my ID, Copy of Card and an Affidavit which I did on the 5th of February 2019. I have since called multiple times to enquire on the progress of the investigation and I have not received any feedback. The transactions has been added on my statement and more than doubled my monthly instalment. I am not happy with the customer service line and the ***** department, I would not advice to anyone to open an account with RCS, their service is very poor.